hi, does anyone know if I was to open up the back of my dead MacBook Air to take out the hard drive (in order to restore the data from it), before giving it in to apple for replacement, would that invalidate my right for a replacement MacBook?
[Re-Titled by Moderator]
woodmeister has the correct answer here.
That said, what could have happened is that something went wrong during a software update, and the T2 Security Chip failed to update. In that case, the T2 chip can't start up, and your Mac acts as if you never powered it on (semi-bricked).
If this is the case, you can revive the firmware on the T2 Security Chip, which should preserve your user data if successful. To revive the firmware, you'll need a second Mac, as described here: Revive or restore an Intel-based Mac with Apple Configurator 2 - Apple Support
Hi oo259,
As far as I'm aware the internal storage for MacBook Air is soldered directly to the main logic board. It cannot be removed.
Just to confirm, what year was your MacBook Air made in? This might affect whether the data on it can be recovered.
Also, in what way is your MacBook Air dead? Does it not power on at all (the screen stays completely blank and no sound is played)?
Hi
ohh, my MacBook Air is the 2019 version. And yeah essentially it’s refusing to power on at all, with a potential hardware problem
I’ve tried all the potential troubleshooting methods to try and get it to turn on such as resetting SMC etc. but nothing worked. I’m just concerned because I didn’t get a chance to back up my data before the MacBook died
oh ok, just to double check, in terms of T2 security chip fail, would that only be a possibility if my MacBook had stopped working *whilst* the software update was taking place or can it happen days after a recent software update?
It is most likely to fail during a software update; however, that doesn't necessarily rule out the possibility of the T2 Security Chip failing afterwards. It could be worthwhile to revive the firmware.
2019 MacBook Airs have everything soldered to the logic board, so opening it up is of no help.
Take it to an Apple Store or an Authorised Apple Service Provider and have it evaluated.
Opening up the back of MacBook Air will invalidate my right for a replacement?
