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Tiggerfam Author

Level 1

4 points

Pencil (gen)2 disconnects when taken off charge and can’t be used???

My new Apple Pencil (generation2) shows connected with 60% battery when attached to the charger. When I take it off the charger it disconnects. I have tried restarting my iPad, forgetting the pencil and trying to reconnect using Bluetooth, but it still shows 60% battery when connected to the charger and disconnects.

iPad Air, iPadOS 14

Posted on Oct 17, 2021 4:24 AM

Top-ranking reply

MichelPM

Level 10

81,306 points

Posted on Oct 17, 2021 8:45 AM

Maybe time to search online for your nearest, “local” Apple store location and call contact phone numbers and call to make an appointment to have your Apple iPad and Pencil diagnosed and options presented you.

Failing that,

You need to contact Apple support via the contact support link located at the upper right hand corner of every Webpage of these Apple support communities.

Use the Hardware Repair and Device Performance support categories.

by installing and using the Apple Support app found in the iOS App Store.

Tap the iOS App Store link below.

https://apps.apple.com/us/app/apple-support/id1130498044

Call contact Apple via the support numbers found in the link bekow.

Contact - How to Contact Us - Apple

Tap the link below.

https://www.apple.com/contact/

Best of Luck to You!

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Pencil (gen)2 disconnects when taken off charge and can’t be used???

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