Apple Event: May 7th at 7 am PT
I am trying to wipe my previous MacBook on which my screen has entirely died. Everything else works fine but the screen is completely black which makes things tricky. I tried to connect to an external device with an hdmi cable but didn’t work so I am stuck with a torch trying to do this. The MacBook starts up with a recovery page (the finder logo) but I can’t see what to do next either to sign in or to get the wretched thing wiped. Can anyone help?
MacBook
LindaDelbridge wrote:
I am trying to wipe my previous MacBook on which my screen has entirely died. Everything else works fine but the screen is completely black which makes things tricky. I tried to connect to an external device with an hdmi cable but didn’t work so I am stuck with a torch trying to do this. The MacBook starts up with a recovery page (the finder logo) but I can’t see what to do next either to sign in or to get the wretched thing wiped. Can anyone help?
What is the end game...?
Are you sending it in for repair?
Are you recycling it?
Are you trading it in?
If you can physically remove the drive, seems no issue?
Apple store—
Make an appointment for a "hardware issue"—
https://www.apple.com/retail/geniusbar/
Outside the USA
https://locate.apple.com/country
Call Customer Support (800) MY–APPLE (800–692–7753)
Outside the USA—Contact Apple for support and service by phone
See a list of Apple phone numbers around the world.
https://support.apple.com/en-us/HT201232
LindaDelbridge wrote:
I am trying to wipe my previous MacBook on which my screen has entirely died. Everything else works fine but the screen is completely black which makes things tricky. I tried to connect to an external device with an hdmi cable but didn’t work so I am stuck with a torch trying to do this. The MacBook starts up with a recovery page (the finder logo) but I can’t see what to do next either to sign in or to get the wretched thing wiped. Can anyone help?
What is the end game...?
Are you sending it in for repair?
Are you recycling it?
Are you trading it in?
If you can physically remove the drive, seems no issue?
Apple store—
Make an appointment for a "hardware issue"—
https://www.apple.com/retail/geniusbar/
Outside the USA
https://locate.apple.com/country
Call Customer Support (800) MY–APPLE (800–692–7753)
Outside the USA—Contact Apple for support and service by phone
See a list of Apple phone numbers around the world.
https://support.apple.com/en-us/HT201232
Black screen
