I have a new iPhone 13 Pro, and there are times when the text sound doesn't come through. It's intermittent, and I previously had this problem on my 11 Pro. I really want to find out what is causing this issue because it's annoying and shouldn't be a problem with such an expensive phone. I've tried updating, hard reset and changing the tone sound, and it keeps happening.
iPhone 13 Pro
anp1219,
Apple Support Communities is primarily a user-to-user technical support resource. We don't have the ability to escalate except to have you contact Apple Support.
Cheers.
Hello and welcome to Apple Support Communities anp1219,
Thank you for contacting us. This is a place where other Apple users can submit questions or respond to others to help lend a hand. Let’s take a closer look as we do our best to provide some additional insight. We understand you're having a hard time hearing your text tone intermittently. To start, make sure you have a current backup: How to back up your iPhone, iPad, and iPod touch & the most current operating system on your device. (Settings > General > Software Update) Since it's intermittent, check the Ring/Silent switch above the volume buttons next time it happens. We have also posted two resources to troubleshoot the sound issue below.
Use tones and ringtones with your iPhone, iPad, or iPod touch
If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker
If you need further assistance after following the link above, please don't hesitate to reach out.
Thank you for contacting Apple Support Communities.
Best regards.
This isn't helpful. I stated that I had already updated my phone, and of course I checked to see if the ringer was off. It feels like a software issue, and I've seen other posts that indicate people have had similar issues with various models of phones. This is something that needs to be elevated somewhere to have it properly addressed, instead of just sending people troubleshooting links for things they've already tried.
Text sound sometimes doesn't always happen on iPhone
