Apple Watch 7 Screen Unresponsive

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AcridKobashi Author

Level 1

20 points

Apple Watch 7 Screen Unresponsive

3 day old Watch 7 and the screen has become completely unresponsive. Both the crown and side button work fine.

I tried several hard restarts and a full reset, same result. Anyone else?

Apple Watch Series 7

Posted on Oct 18, 2021 7:57 AM

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Answer 1

Top-ranking reply

AcridKobashi Author

Level 1

20 points

Oct 18, 2021 8:41 AM in response to lobsterghost1

I've been on with their chat support. They're telling me I need to have it serviced and exchanged. I'm going with the exchange. Hope stock shortages don't slow the process.

Too bad this happened after only 3 days. I hope for others this isn't a widespread issue with the 7!

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Answer 2

Oct 18, 2021 10:41 AM in response to AcridKobashi

Use the Get Support button at the top of this page to discuss with Apple directly. Could you not have purchased from Apple Directly in Canada?

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Answer 3

Oct 18, 2021 8:14 AM in response to AcridKobashi

Use the Get Support button at the top of this page or call Apple (in the US) at 800-My-APPLE or go to your closest Apple Store and show them the watch.

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Answer 4

Oct 18, 2021 10:54 AM in response to AcridKobashi

This is why I ONLY buy my Apple gear from Apple directly, even if I have to wait. Jump+ has their own return policies, which doesn't reflect what Apple does. Little comfort given your situation at this point.

I ordered my Series 7 in Stainless, but it won't arrive until November 17 - 24. I can wait and I know if I have an issue, I can take it directly to Apple and they'll handle it appropriately.

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Answer 5

Oct 18, 2021 8:38 AM in response to AcridKobashi

So far, you're the first I've seen post about this. So not likely widespread or we'd already see other posts here.

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Answer 6

AcridKobashi Author

Level 1

20 points

Oct 18, 2021 10:48 AM in response to lobsterghost1

Apple stores were mostly out of stock on the Series 7 on launch day.

Let this be a lesson when buying from an authorized reseller here in Canada.

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Answer 7

AcridKobashi Author

Level 1

20 points

Oct 18, 2021 10:30 AM in response to AcridKobashi

Update:

I brought it back to the authorized retailer I bought it from (Jump+ in Canada), but they informed me that Apple has a strict no RMA policy on the Watch and iPhone (they do allow for other products like MacBooks). This means they couldn't exchange it and have to mail it back to Apple for service (approx 2 weeks).

So, after only having the watch 3 days I'm out with no possibility of refund or exchange and have to settle with whatever Apple decides to send back (new, mine "fixed", refurbished).

This is appalling customer service and possibly my last apple purchase.

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Apple Watch 7 Screen Unresponsive

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