Are Airpods Pro Case replacement units new or refurbished?

Hi, i have a question that is never answered correctly, does Apple replace your broken with a new (Without the retail packaging) or they used Refurbished Airpods Case?

Posted on Oct 18, 2021 12:18 PM

Similar questions

Airpods Pro Gen2's Case sound issue. The activation menu is gone. The Activation Menu has gone, and it doesn't accept any input. And I have three issues with the malfunction above. The Case shows No response in FInd My. Earbuds, either in the Case. Not just sound but the whole response. No sounds in starting charging. Nothing sounds but a flashing lamp. The Case shows an odd charge gauge level. 100% holding earbuds, 50% without earbuds, for example. I replaced mine twice for this issue. It's Ok. I have Applecare+ with it. They will replace it again at my request. But... It is irritating to go to Bestbuy again with the same issue. :( Please help me. Ah, One more issue with me. I have an M1 MBP. I am using APP2, switching between two devices. iPhone 13 PM and MBP. My right APP2 is for controlling Siri, and the Left is for Noise. The all-earbuds control turns to noise control and gets out of control(Can change to Siri Control, but nothing changes in real) sometimes in changing devices between iPhone and MBP. I cured this malfunction by resetting APP2 and reconnecting. I didn't need to replace my APP2 with this problem. Please check this Bug. Thank you.
652 3
Does AppleCare cover a lost AirPod? Does Apple care cover loss AirPods if you bring charging case [Re-Titled by Moderator]
27174 2

2 replies

javaliga

Level 10

120,319 points

Oct 18, 2021 6:22 PM in response to Loca87

See the first paragraph in the 'Replace a lost AirPod' section in:

AirPods and AirPods Case Replacement - Official Apple Support

Your replacement will be new.

deggie

Level 10

167,689 points

Oct 18, 2021 12:53 PM in response to Loca87

They give you a service replacement unit. Could be either.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Are Airpods Pro Case replacement units new or refurbished?

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up