You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

A friend gave me an older iMac. It has a wireless mouse and keyboard. The keyboard works, however, the Bluetooth mouse is stating that it is looking for a wireless mouse. I put new batteries in and have it turned on..

This is the first imac that I've ever used. It is an old one maybe from 2014. Its got a 27 inch monitor and wireless keyboard. The mouse has new batteries and the green light is on. However, I can't seem to use it. All I have on the screen is the attempt to connect to a wireless mouse. Is there anyway to use a mac without the mouse? I only have a small pamphlet that it came with which does not explain..

Posted on Oct 18, 2021 1:08 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 18, 2021 1:39 PM

First thing to do is us a USB mouse (any will work) and ensure the computer was properly set per the directions in What to do before selling or giving away your Mac. After you have properly set it up, then follow the steps below if you are still having a problem.


The following will require any USB keyboard and mouse. If you don’t have them, borrow or buy them, they are inexpensive!


1.      Connect the USB keyboard and mouse to the computer.


2.     Open System Preferences – Bluetooth


3.     Un-pair the wireless keyboard and mouse.


4.     Turn off Bluetooth


5.     Restart the computer in Safe Mode per the directions in https://support.apple.com/en-us/HT201262


6.     Restart the computer normally.


7.     Open System Preferences – Bluetooth


8.   Turn on Bluetooth


9.     Re-Pair the wireless keyboard and mouse.


10.  Unplug the USB keyboard and mouse and begin testing the wireless devices again.

2 replies
Question marked as Top-ranking reply

Oct 18, 2021 1:39 PM in response to Michele@Islip terrace

First thing to do is us a USB mouse (any will work) and ensure the computer was properly set per the directions in What to do before selling or giving away your Mac. After you have properly set it up, then follow the steps below if you are still having a problem.


The following will require any USB keyboard and mouse. If you don’t have them, borrow or buy them, they are inexpensive!


1.      Connect the USB keyboard and mouse to the computer.


2.     Open System Preferences – Bluetooth


3.     Un-pair the wireless keyboard and mouse.


4.     Turn off Bluetooth


5.     Restart the computer in Safe Mode per the directions in https://support.apple.com/en-us/HT201262


6.     Restart the computer normally.


7.     Open System Preferences – Bluetooth


8.   Turn on Bluetooth


9.     Re-Pair the wireless keyboard and mouse.


10.  Unplug the USB keyboard and mouse and begin testing the wireless devices again.

A friend gave me an older iMac. It has a wireless mouse and keyboard. The keyboard works, however, the Bluetooth mouse is stating that it is looking for a wireless mouse. I put new batteries in and have it turned on..

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.