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I had an iPhone just a few days ago as a gift from my friend. On my second day with the phone, I started seeing horizontal lines on the screen. The thing is when I took a screenshot and sent it to my friend, the lines don’t seem to appear on the photo. I tried to reset the settings, erase all content, restart, update to latest IOS version (15) and all basic troubleshooting steps but still the lines are here. Hope somebody can help. Thanks in advance.
If you took a screenshot and do not see the lines, then it is a hardware error with the screen or digitizer. Use the Get Support link a the top of the page here and speak with Apple Support to arrange for service. Taking a screenshot is the best way to determine the difference between a screen issue and something else. If the lines appeared in the screenshot it would be something with the iOS, but this is hardware.
If you took a screenshot and do not see the lines, then it is a hardware error with the screen or digitizer. Use the Get Support link a the top of the page here and speak with Apple Support to arrange for service. Taking a screenshot is the best way to determine the difference between a screen issue and something else. If the lines appeared in the screenshot it would be something with the iOS, but this is hardware.
Horizontal lines on iPhone 11 Pro Max
