can i reset my phone

To protect your information, you may backup your phone and reset it.

More detailed suggestions on this Apple Support page: Get your iPhone, iPad, or iPod touch ready for service - Apple Support

If you want. Did you do the steps in the article that you came here from?

Patricia, the OP came from the same article that you posted which is why I referred them back to it.

I see. That's what the related article is for. I thought it was an AI-like feature that quickly recommends articles based on the question/description.

Thanks for the heads up!