We just upgraded to iphone 13, mine working just fine, my husband hasn't been able to log into the Facebook app since the mystery blackout. His phone says "no internet connection" . We've looked at the settings, it does it on both wifi and cellular data. We went to a hotel for the weekend and it didn't work on their wifi either. We have uninstalled and re-installed the app twice, re-booted the phone a couple of times, nothing is working.
iPhone 13, iOS 15
Hey LisaJ9504,
We see that your husband's iPhone is having issues logging in to the Facebook app, and we'd like to offer some assistance!
First, let's make sure that the iPhone is updated to the latest version: Update your iPhone, iPad, or iPod touch
Also, check to see if there's an update available for the Facebook app through the App Store: How to manually update apps on your Apple device
If the issue persists, we recommend that you reach out to the app developer next: How to contact an app developer
We hope this helps!
Best regards.
Hey LisaJ9504,
Thanks for getting back to us. We appreciate it!
To confirm, you didn't see an option to contact the app developer by following the steps from the article? Here's another link to Facebook help center: How can we help you?
Cheers!
There was a "contact" section, but it's a list of FAQ's and articles, not a real way to contact FB unless you are logged in, and he can't log in. The "how can we help you" link you posted is where I went. It's just articles, no message ability, and there's nothing there for this particular problem. I logged in to FB on my account and went to the help center, where I could report an issue but it's still not a real contact page
Thank you, but none of that worked. And I don't see anywhere in the app info where I can contact FB directly without being able to get on FB, only articles on how to use the app
new iphone and FB issues
