Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Custom Email Domain with iCloud+ Troubleshooting - User Does Not Exist Error

I own a domain that I currently use with Google Workspace for my family's email. I tried to move it over to Apple using the new iCloud+ with Custom Email Domain setup. I used the option to add it to my iCloud+ account for me and my family members, and we are already all part of a family group with Apple One.


Everything went smoothly, and iCloud accepted and verified our existing email addresses. I also successfully updated all of the DNS settings with my domain registrar. We each received our confirmation emails from Apple stating that our custom email addresses were ready, and they showed up in our respective iCloud.com accounts. They were also visible in the Apple Mail app on our iMac and iPhones.


Sending email from our addresses worked as expected, but they were unable to receive any emails. I tested sending inbound emails from several different external email addresses. In all cases, the emails bounced back as undeliverable. The Mail Delivery System error stated: "User does not exist"


There are further technical details in the error report, which I have left out for security reasons.


I tried both creating a new email to send to my custom domain on iCloud, and I also tried replying back to the emails that I successfully sent from my custom domain. In all cases, the inbound emails to my custom domain on iCloud bounced back as undeliverable with the same error, "User does not exist"


I called Apple Support, and the rep that I spoke with told me that there is a known technical bug on Apple's end that is causing this problem. She did not have any further info as far as when this might be resolved. I have been unable to find any information online mentioning this issue, and I'm wondering if anyone else has run into this problem?


In the meantime, I removed my domain from iCloud+, and I updated my DNS settings back to Google Workspace again. My emails are functioning normally again, as expected.

Posted on Oct 19, 2021 12:32 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 27, 2021 7:47 AM

I got it working. I removed my custom domain from my iCloud account. Then I added it again and did not create any email addresses during that process. I added the email addresses afterwards once the domain was on my account. Everything worked as expected.

Similar questions

4 replies

Custom Email Domain with iCloud+ Troubleshooting - User Does Not Exist Error

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.