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User profile for user: GeotjieSA
GeotjieSA Author
User level: Level 1
4 points

Locked out of IPAD 7th Gen After IOS 14.7.1 update

Hi there


I have been locked out of an Ipad I purchased second hand in June. The IPAD was fully transferred onto my apple ID and it still appears on find my ipad.


My problem started when I updated my iPAD 7th Gen 32GB WIFI to IOS 14.7.1 and suddenly it asks for the apple ID that it was set up on. The device is no longer on the previous owners apple ID so he cannot remove it, yet my device does not allow me to set it up on my ID, even though its still on my icloud.


Please see below:


How do I resolve this?

iPad (6th gen) WiFi

Posted on Oct 19, 2021 2:51 PM

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Question marked as Top-ranking reply
User profile for user: LotusPilot
LotusPilot
Community+ 2024
User level: Level 10
291,488 points

Posted on Oct 19, 2021 5:32 PM

You need to seek assistance directly from from Apple Support. You can contact the Support Team using the Get Support link at top-right of this page. 

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Locked out of IPAD 7th Gen After IOS 14.7.1 update

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