User profile for user: mmaddieperry_99
mmaddieperry_99 Author
User level: Level 1
4 points

MacBook Air; Disk Password & Big Sur Upgrade

I am truly frustrated, long story short, I had an issue a year ago with my air, because the date and time somehow got set back and made my air unable to recognize as an apple product, I went through technician after technician refusing to send it in because it was during the start of the pandemic and I couldnt risk being without. Anywho, I ended up fixing the issue myself after months of research and practice, and ended up using my Mac the same as before until this BIG SUR upgrade came to face, my Mac says I cannot upgrade because my disk contains a password...... HELP???!!!!!!


MacBook Air 13″, macOS 10.12

Posted on Oct 19, 2021 5:15 PM

Reply
Question marked as Top-ranking reply
User profile for user: mario49
mario49
User level: Community Specialist

Posted on Oct 20, 2021 12:32 PM

Hello mmaddieperry_99,


Welcome to Apple Support Communities!

If we understand your post correctly, while trying to upgrade your Mac to Big Sur you were prompted with a message saying unable to upgrade because the disk contains a password. We'd like to help!


There might have been an encrypted password put on your Mac. Check out the article below.

Use FileVault to encrypt the startup disk on your Mac


However, you can try the steps below to turn off File Vault which will turn off the encryption allowing you to install Big Sur.


"Turn off FileVault

If you no longer want to encrypt your startup disk, you can turn off FileVault:

  1. Choose Apple menu > System Preferences, then click Security & Privacy.
  2. Click the FileVault tab.
  3. Click , then enter an administrator name and password.
  4. Click Turn Off FileVault.

Decryption occurs in the background as you use your Mac, and only while your Mac is awake and plugged in to AC power. You can check progress in the FileVault section of Security & Privacy preferences."


Let us know if you have any questions.

Thank you for using Apple Support Communities.

Take care!




View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: mario49
mario49
User level: Community Specialist

Oct 20, 2021 12:32 PM in response to mmaddieperry_99

Hello mmaddieperry_99,


Welcome to Apple Support Communities!

If we understand your post correctly, while trying to upgrade your Mac to Big Sur you were prompted with a message saying unable to upgrade because the disk contains a password. We'd like to help!


There might have been an encrypted password put on your Mac. Check out the article below.

Use FileVault to encrypt the startup disk on your Mac


However, you can try the steps below to turn off File Vault which will turn off the encryption allowing you to install Big Sur.


"Turn off FileVault

If you no longer want to encrypt your startup disk, you can turn off FileVault:

  1. Choose Apple menu > System Preferences, then click Security & Privacy.
  2. Click the FileVault tab.
  3. Click , then enter an administrator name and password.
  4. Click Turn Off FileVault.

Decryption occurs in the background as you use your Mac, and only while your Mac is awake and plugged in to AC power. You can check progress in the FileVault section of Security & Privacy preferences."


Let us know if you have any questions.

Thank you for using Apple Support Communities.

Take care!




Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

MacBook Air; Disk Password & Big Sur Upgrade

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up