You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

App Store and Apple store

I using a new Apple ID on a new phone, when I try to download an app. I get send to login, then this id hasn’t had a purchase go to Apple store, I enter info and same thing . Get sent to App Store, then to wallet! What do I do???

Posted on Oct 19, 2021 9:26 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 19, 2021 9:46 PM

It sounds like youre being prompted to sign in with your new apple ID then being redirected in circles because you havent yet completed a new app download under your new ID. First, i would enable face ID to sign in with so you dont have to repeatedly input the information. To do this, go to your settings, then under passwords and face ID, select the option to allow you to sign in with face ID. Ive found everything less daunting when logging in this way. Also, within your settings, you will see “app store” as a category which youll need to select and to ensure that the app(s) download, toggle your selections like in this attached screenshot. After completing these steps, you should be able to select “app store” from your home screen, find the app you want, select “get” (you’ll probably be prompted to sign in again but this time with face ID) and after successfully signing in, the app should download onto your device. Good luck!

1 reply
Question marked as Top-ranking reply

Oct 19, 2021 9:46 PM in response to Jewell08

It sounds like youre being prompted to sign in with your new apple ID then being redirected in circles because you havent yet completed a new app download under your new ID. First, i would enable face ID to sign in with so you dont have to repeatedly input the information. To do this, go to your settings, then under passwords and face ID, select the option to allow you to sign in with face ID. Ive found everything less daunting when logging in this way. Also, within your settings, you will see “app store” as a category which youll need to select and to ensure that the app(s) download, toggle your selections like in this attached screenshot. After completing these steps, you should be able to select “app store” from your home screen, find the app you want, select “get” (you’ll probably be prompted to sign in again but this time with face ID) and after successfully signing in, the app should download onto your device. Good luck!

App Store and Apple store

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.