I have an issue where my iphone 13 pro voice cuts out on speakerphone calls, not for me, but for the person on the other phone. Anyone else having this happen? The speaker grilles are clear.
[Re-Titled by Moderator]
iPhone 13 Pro
So, after my trip to ATT did not help the issue, I went to the Apple store. The first diagnostic check did not show anything, so I called the “genius” on speakerphone and she was able to hear the problem for herself in person. After that a second diagnostic found the cellular radio was defective. They replaced the 5-week old phone at the Apple store. So far, (day 2), it seems to be working well. If you call Apple support or go to the store, have them listen to you on speakerphone. Worked for me.
So, after my trip to ATT did not help the issue, I went to the Apple store. The first diagnostic check did not show anything, so I called the “genius” on speakerphone and she was able to hear the problem for herself in person. After that a second diagnostic found the cellular radio was defective. They replaced the 5-week old phone at the Apple store. So far, (day 2), it seems to be working well. If you call Apple support or go to the store, have them listen to you on speakerphone. Worked for me.
Having the same problem. My voice cuts out all the time while using facetime, skype, whatspp calls and even phone calls but only while using the speaker.
It is a problem of the noise cancellation that is EXTREMELY sensible.
if the other part in the call produce the minimum sound while you are talking your voice will cut out, i have tried it and that is the problem, and it is because the noise cancellation. If the other person is muted, your voice won’t cut out, you can try it.
I have gone to apple multiple times and they can’t find any solution, they even gave me a new Iphone 13 pro and the problem is still happening. Finally they told me to wait for a software update…
Basically I have a phone that cost 1000$ which I can’t use for videocalls or for phone calls with hands-free…
I hope that apple will fix it soon…
I have a fix!
I just contacted apple support with the same issue on my iPhone 13 Pro. (My voice was cutting out for the person on the other line if they were also speaking or they had any background noise.) This resolution worked for me:
1) check audio: Go to Settings > Sounds (or Settings > Sounds & Haptics), and drag the Ringer and Alerts slider back and forth a few time
2) Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side button. When the Apple logo appears, release the button.
3) reset networks settings. Go to Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.
That was it. Hope other people find this helpful too.
Everybody has been telling me for the last three days that they can’t understand me on my iPhone 13 Pro. They say it sounds garbled or I’m underwater. I’ve contacted Apple and I’ve contacted AT&T and gotten nowhere. I am so frustrated I’m about ready to return this phone
Same problem here with brand new Iphone 13 pro. Voice cuts out on speakerphone also. That is the main way I use the phone. At the moment I have to answer with it in my ear speaker and talk into the phone that way. Thsat is better for the other caller I called. But... That is NOT acceptable for a $1599. new phone as of 10 days ago!! I have appointment at the Genius bar in Knoxville today at 12:15pm. I will update this with what they say. Otherwise I will be forced to return it and go back to my Iphone 10 until I find a new one. (Hard to get right now, limited inventory.
So frustrating!
I went to ATT, they put in a regular SIM card rather than using the E-SIM. Reset the setting for everything, it is still cutting out. It does it on nearly every call, more noticeably when using the speakerphone. Does not appear to be location based, happens inside, outside, moving or stationary. Not happy at all.
I have this same issue. I talked to Apple online, went into the Apple store, talked to Apple online again. They sent me a new IPhone 13 Pro. I just got it all set up AGAIN and the same issue is still occurring. I can pick up the phone to talk, I can use Air Pods, but it cuts out every time I use the speaker phone. I typically only use the speaker phone for meetings. This is so frustrating. It is time consuming and simply unacceptable for a new IPhone.
I’m having the same issue. Diagnostics tests run by apple don’t find anything. Everyone says it sounds like I’m under water or like there’s lots of wind. Considering I’ve only had the phone a couple of weeks, I’m really disappointed!
I have the same issue too. I have been using Verizon sim, and by looking at replies in this thread, it is not specific to Verizon or ATT. When I went to the store, they mentioned that they have not heard of any such complaints, and it could be some app installed in my phone. Not sure, how they are saying that they haven't heard of this common problem in the 13 pro / 13 pro max models.
I’m on The EE network in the UK, so it’s definitely not carrier specific. When I went into the Apple store yesterday, they very much dismissed the issue saying there is nothing wrong with the phone, and just cleared my carrier settings, even though I had a recording of a phone call where it sounded like I was in a wind tunnel!
This is really frustrating!
So its a defective phone after all that? Ive been having the same issue, only during calls, i tried the voice memos and it was perfect, went to an apple service repair they made some diagnostics but nothing appeared..what do you suggest?
I have Iphone 13pro max. It’s happening with me. Sometimes the other person can’t hear me if I am on speaker: the voice cuts out
Me too. Please say that if someone else on our call talks when I am then I cut out on the call.
Mine is doing the very same thing. It’s almost useless to even go to speakerphone mode. Everyone says they can not understand me. New phone and SO frustrated!!!!
Thank you for sharing information. I sure hope apple can resolve this issue ASAP! I bought the 1 terabyte ipro max and it wasn’t cheap and very upset that I am having this issue.
iPhone 13 pro voice cuts and the other person can't hear me
