iPhone 13 pro voice cuts and the other person can't hear me

I have an issue where my iphone 13 pro voice cuts out on speakerphone calls, not for me, but for the person on the other phone. Anyone else having this happen? The speaker grilles are clear.



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iPhone 13 Pro

Posted on Oct 20, 2021 12:05 PM

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Posted on Nov 15, 2021 6:49 PM

So, after my trip to ATT did not help the issue, I went to the Apple store. The first diagnostic check did not show anything, so I called the “genius” on speakerphone and she was able to hear the problem for herself in person. After that a second diagnostic found the cellular radio was defective. They replaced the 5-week old phone at the Apple store. So far, (day 2), it seems to be working well. If you call Apple support or go to the store, have them listen to you on speakerphone. Worked for me.

692 replies

Sep 29, 2022 8:08 PM in response to -Bubba-

Well, after months of following up with Apple. I have given up hope. I gave them video evidence of what the issue was and spent countless number of hours with them on calls. Still their “Tech team” is not able to narrow down the issue.


And the worst part is that they say they didn’t even know there was any such issue to begin with. So to all people - who are putting time and effort to report your issues here - stop wasting your time. They don’t care about our issues.

Dec 2, 2021 2:46 PM in response to Datindy

I have the same issue. I fought with Apple for 2 weeks about this issue. Calls cut out and people only hear every 2 or 3 word only on speaker phone. It’s not the case, does the same thing with the case on or off. Went in to the Apple store today as they finally got more stock of the 13 Pro. The phone was replaced as per their 2 weeks, no questions asked policy and lo and behold…. Same issue with the replacement phone. Beyond frustrated as I traded in my XR for this phone. Then I Google it and find so many others having the same issue. Now what can I do?? Its not like can’t get my iPhone XR back!!

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iPhone 13 pro voice cuts and the other person can't hear me

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