6 months old MacBook Pro startup and other issues

MacBook Pro 16, 2019 purchased May 2021 to replace failed 2013 iMac & 2013 MacBook Pro.

Machine spent a week screen freezing (several times), losing Finder (once), then after shut down it failed to startup, going to apple black screen (once).

Used ID power/button to close and reboot.

Questioning why this new, $3,886 machine is behaving like my now extinct old iMac before I spent $450 on a failed repair job.

Since the bulk of my warranty has a fair distance to run, and this problem is giving me serious concerns about the lifespan of this machine, how likely is it that Apple would agree to a replacement?

Thoughts?

MacBook Pro (2020 and later)

Posted on Oct 20, 2021 11:09 PM

Similar questions

2 replies

Oct 21, 2021 5:14 PM in response to kmunik8-au

Run the Apple Diagnostics to see if any hardware issues are detected.

Disconnect all external devices in case one of them is causing a problem.

To look for a software issue run EtreCheck and post the report here using the "Additional Text" icon which looks like a piece of paper.

Try an SMC Reset and PRAM Reset (hold the PRAM Reset for at least two chimes).

TammyW_03

Community Specialist

Oct 21, 2021 5:18 PM in response to kmunik8-au

Hello kmunik8-au,

Thanks for visiting Apple Support Communities. We understand that you're having an issue with your Mac not responding, then not starting up as expected. If you're still having an issue starting up, see if this guide helps: If your Mac doesn't start up all the way

Keep us posted.

Take care.

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6 months old MacBook Pro startup and other issues