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Mail not loading content

In mail on my iPhone Xs every mail I receive has the caption “content on distance cannot be loaded privately”

with exactly the same settings on my iMac and iPad there’s no such problem.

what can be the cause?

iPhone XS

Posted on Oct 21, 2021 9:57 AM

Top-ranking reply

Community Specialist

Posted on Oct 22, 2021 11:02 AM

Hello Thomas,

Thanks for reaching out in Apple Support Communities. We're happy to help!

Take a look at If you see ‘Unable to load remote content privately’ at the top of an email. What you are seeing is the Mail Privacy Protection. Both of these links will explain this setting to you and how you can disable it if you prefer.

Reach back out if you have further questions.

Take care!

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