printer problem

My hp deskjet 1010 prints more than one copy of a document, but only on occasion. What's up with that?

MacBook Pro 13″, macOS 10.15

Posted on Oct 21, 2021 4:30 PM

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Question marked as Top-ranking reply

Posted on Oct 21, 2021 4:46 PM

wjw3535 Said:

"printer problem: My hp deskjet 1010 prints more than one copy of a document, but only on occasion. What's up with that?"

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Reinstall the Drivers:

When you make a change to you Mac (i.e. update installation), sometimes settings may become tinkered with (i.e. caches being reset). So, remove the device, and then add it back. Important: Get the Drivers from the manufacturer (HP), and none other. Elsewise, you may end up installing malware or spyware.


Important: Create a Time Machine Backup, First:

Prior to the update of your your device, you should always be certain to backup your Mac using a Time Machine Backup. That way, you can have something to restore your Mac from, should anything go wrong with the reinstall.

1 reply
Question marked as Top-ranking reply

Oct 21, 2021 4:46 PM in response to wjw3535

wjw3535 Said:

"printer problem: My hp deskjet 1010 prints more than one copy of a document, but only on occasion. What's up with that?"

-------


Reinstall the Drivers:

When you make a change to you Mac (i.e. update installation), sometimes settings may become tinkered with (i.e. caches being reset). So, remove the device, and then add it back. Important: Get the Drivers from the manufacturer (HP), and none other. Elsewise, you may end up installing malware or spyware.


Important: Create a Time Machine Backup, First:

Prior to the update of your your device, you should always be certain to backup your Mac using a Time Machine Backup. That way, you can have something to restore your Mac from, should anything go wrong with the reinstall.

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printer problem

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