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Shopping bag has an icon with 3 on it. Click on bag and the error occurs. Cannot add anything to the bag. Cannot check out. Occurs on web browser on iMac, iPad and iPhone as well as in Apple Store app on iPhone and iPad. Now talked to five different Apple Support people, none have solved the problem. Has existed for more than 2 weeks now. Cannot order from Apple online at all. Help!!!!
[Re-Titled by Moderator]
I've now interacted with 10 separate people from Apple and finally the answer is that the problem cannot be solved! The suggested solution is to create a brand new Apple ID, different to the one I actually use for all my devices, family sharing, etc etc etc (which is actually also an Apple iCloud e-mail address) .... totally absurd and unacceptable. Very disappointed with Apple - no care, no ownership, no customer orientation. Billions in profits but can't and won't solve customer problems.
I've now interacted with 10 separate people from Apple and finally the answer is that the problem cannot be solved! The suggested solution is to create a brand new Apple ID, different to the one I actually use for all my devices, family sharing, etc etc etc (which is actually also an Apple iCloud e-mail address) .... totally absurd and unacceptable. Very disappointed with Apple - no care, no ownership, no customer orientation. Billions in profits but can't and won't solve customer problems.
The people on this forum are users like you. I have never seen this issue posted before and I strongly suspect it will be something you will have to continue to work with Apple's support staff to resolve.
Contact Apple. Click here --> https://support.apple.com/choose-country-region Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service --> "See a list of Apple phone numbers around the world."
Click here --> https://support.apple.com/HT201232
No, not resolved. I have now spoken to five separate people in Apple Support, none have solved the problem. It has been like this for 3 weeks now. I'm starting to suspect or wonder if iCloud+ is a part of this problem, as I was switched to that as part of the upgrade to ios15 on my iPad and iPhone but of course, that is not yet the case on my Mac. Possibly an interoperability issue?
Interestingly, my issue started about 3 weeks ago as well. I think it coincides with shopping after the iOS 15 update maybe? It started when I tried adding to shopping bag on iPhone, but now the error is across all devices, MacBook via safari included.
Interesting. I'm suspicious of iCloud+ which was automatically activated for me as part of ios15 upgrade and possibly the Private Relay (Beta) feature. But I still don't know, and almost four weeks later the problem has not been fixed.
My problem has now been resolved, but I'm not sure how. Eventually after escalation, Apple Support helped sort it out but I think they had to work with other parts of the Apple organisation to get it resolved.
i have the same issue, has yours been resolved?
I've already spoken with five separate Apple Support people, none have solved the problem
I have this exact issue as well. I’ve tried logging out of all devices and signing back in, issue still there. Shopping bag badge count is one in my case, but otherwise identical to the posted issue.
Do you know what they did? I've exhausted all of my knowledge of Apple to fix this.
I cannot order from Apple online at all
