Ipad mini 6 cracked glass

Perhaps you were indeed being prompted by the first technician 🙂

It only takes the slightest imperfection in the glass to create a weak point. Tempered glass, whilst very strong and resistant to damage, is structurally stressed - the most vulnerable areas being the edges of the glass. Even a tiny chip to the edge of the glass may cause the glass to crack.

As for the cause of the crack to your iPad, you may never find an answer. You may just have been unlucky. Perhaps, for the future, investing in a case with good edge-protection may be beneficial.

Accepting that “accidents” do happen, your Home Insurance might offer damage-cover for domestic appliances?

It is notoriously difficult to prove that a crack is the result of a manufacturing or material defect. As such, screen damage is often excluded from warranty claims.

Apple offer a limited one-year warranty - against which you might attempt to make a claim. If making a warranty claim, your should first attempt to make a claim with your retailer - as it is most often the retailer with whom your purchase contract (and therefore your warranty) principally exists. If unsuccessful, you then have the potential backup of making a claim against the manufacturer’s limited warranty.

If you had the foresight of opting to purchase Apple’s AppleCare+ plan, this being an insurance product, you will have the security of being able to make claim with Apple regardless of fault. In such circumstances, a small excess/deductible charge is made - and you will receive a replacement (usually a reconditioned iPad of the same model and specification) iPad.

If you have purchased your iPad with a Credit Card, you may find that you have additional consumer protection - against which you might try to seek refund from the Card Issuer by arguing defective goods and a uncooperative retailer - but you should anticipate some “discussion” in regard the the disputed damage.

From your attached photo, as “devils advocate”, I can perhaps see why impact damage has been suggested as a possible explanation. Whilst I am not in any way suggesting that your iPad has suffered this fate, when examining your attached photo, visible evidence might suggest a mishap occurred…

When zooming-in, at the upper left of the main crack, the screen glass does exhibit the classic telltale signs of an impact. A spontaneous crack most usually appears as a single continuous crack with no radial “spidering” - or a compound breakage of the cover glass. Your photograph, aside from the two larger cracks, definitely illustrates a localised area of compound damage. I speculate that it is this that prompted the diagnosis that you received.

A good result - demonstrating that, with some persistence, it is possible to influence an otherwise unacceptable outcome.

Given your experience, investing in AppleCare+ for the replacement iPad might well very wise. 🙂

I hope you enjoy using your new iPad.