You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple TV app crashing.

I am having problems trying to watch everything on the TV with the Apple TV app.

They are listed below:

  • Takes too long to load;
  • Once the film or series starts it crashes right away or sometimes in the middle.
  • An error message pop ups referring to the internet connection, but every other app works just fine and fast.
  • The app is updated, the TV is new.


Best regards


Posted on Oct 23, 2021 3:38 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 23, 2021 8:07 AM

I tried the following procedures:

Excellent, good steps. Then I won’t suggest to do those.

Do check if TV system software/firmware updates are available. Especially for new TVs.

Please review this for completeness: If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support


If the issue persists, then I would suggest to contact an expert from the Apple Support staff for further assistance. Contact Apple for support and service (phone numbers) or start your support request online (chat/​email/​callback).

4 replies
Question marked as Top-ranking reply

Oct 23, 2021 8:07 AM in response to Scudafax

I tried the following procedures:

Excellent, good steps. Then I won’t suggest to do those.

Do check if TV system software/firmware updates are available. Especially for new TVs.

Please review this for completeness: If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support


If the issue persists, then I would suggest to contact an expert from the Apple Support staff for further assistance. Contact Apple for support and service (phone numbers) or start your support request online (chat/​email/​callback).

Apple TV app crashing.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.