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Missing Movie Purchase

I'm missing a movie purchase, both when I look at the TV app and my physical Apple TV. The one in question is Pirates of the Caribbean: At World's End. I bought it when the originally came out in 2007. After recent updates switched from everything being in iTunes to having the TV app it's now missing, but if I go to purchase it is gives me a warning that I've already bought them. How do I get this item to show on my Macbook, iPhone, and Apple TV? Every other one of my purchases shows just fine, except this one.


Apple clearly sees that I've bought this item, so I refuse to pay for it again.


P.S. - I've done all the basic troubleshooting steps. In addition to the Macs I've had for a few years, this problem is occurring on my Mac Mini I bought for my studio, for which I did a clean install of Big Sur, my iPhone 12 that I upgraded to in July, and the new Apple TV 4 that I recently got for my bedroom. Things like reauthorizing, reloading cache, or reinstalling are not going to be solutions here.


P.S.S. - I just went and looked at my 2007 Macbook, which still has iTunes since Lion is as high as it can go, and it's missing there as well.

Posted on Oct 23, 2021 11:45 AM

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Oct 24, 2021 11:12 AM in response to Nihilus 13

Hello Nihilus 13,


We understand that a movie is missing, and we'd like to help.


Just to confirm, are you able to access that movie and redownload it using these steps? Redownload TV shows and movies that you purchased


If you can't redownload that movie, or it doesn't appear in your purchases, please check out this link and the steps under the "If you don't see the item that you want to redownload" section: If there's an issue when you redownload apps, movies, or other content from Apple


Thanks!

Missing Movie Purchase

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