"hmmm, something's up with your apple music account" was the error message. I fooled around with signing out and back in, and nothing so I figured I would remove the device from the home app and reload it. Now it wont recognize my homepod and I don't have the serial 3 for the device to add it manually. Any suggestions?
Hello mollieowl,
It seems like HomePod wasn't responding as expected, and you're unable to set it back up with the Home app, is that correct? We want to help.
If you can't set up HomePod, these steps may help: If you can't set up HomePod
If you need to locate the serial number for your HomePod, this link explains where to find it: Find the serial number for your HomePod
If you continue to experience an issue with HomePod not working or responding as expected, please check out this page as well: If HomePod isn't responding
Thanks!
Hello mollieowl,
It seems like HomePod wasn't responding as expected, and you're unable to set it back up with the Home app, is that correct? We want to help.
If you can't set up HomePod, these steps may help: If you can't set up HomePod
If you need to locate the serial number for your HomePod, this link explains where to find it: Find the serial number for your HomePod
If you continue to experience an issue with HomePod not working or responding as expected, please check out this page as well: If HomePod isn't responding
Thanks!
HomePod not connecting to home app on phone or playing apple music
