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problem getting email on macbook

My Macbook Pro using High Sierra 10.13.6 does not get all of my mail. I have done the usual quiting mail, checking connections and all is good. I click get new mail and it says no new messages! My I phone has lots of new messages and so does my Ipad. I have restarted the Mac. Not sure what to do next.

MacBook Pro 13″, macOS 10.13

Posted on Oct 24, 2021 6:47 AM

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Question marked as Top-ranking reply

Posted on Oct 24, 2021 6:53 AM

dbajaer wrote:

My Macbook Pro using High Sierra 10.13.6 does not get all of my mail. I have done the usual quiting mail, checking connections and all is good. I click get new mail and it says no new messages! My I phone has lots of new messages and so does my Ipad. I have restarted the Mac. Not sure what to do next.


If this is an IMAP account and it is not syn correctly as you indicate...


The go-to way of resolving issues is to delete the account and then add it back it to sort issues.

Add or remove email accounts in Mail on Mac - Apple Support



IMAP account emails stays on the server, so no loss.

1 reply
Question marked as Top-ranking reply

Oct 24, 2021 6:53 AM in response to dbajaer

dbajaer wrote:

My Macbook Pro using High Sierra 10.13.6 does not get all of my mail. I have done the usual quiting mail, checking connections and all is good. I click get new mail and it says no new messages! My I phone has lots of new messages and so does my Ipad. I have restarted the Mac. Not sure what to do next.


If this is an IMAP account and it is not syn correctly as you indicate...


The go-to way of resolving issues is to delete the account and then add it back it to sort issues.

Add or remove email accounts in Mail on Mac - Apple Support



IMAP account emails stays on the server, so no loss.

problem getting email on macbook

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