Multi-user iMac with iTunes question

We have an iMac shared in our office for which a user installed software from the App Store, but has since left our business. We cannot update the App using the account of a current employee because the App Store wants the original user to log in (and the email address for that user is "grey" so cannot be changed). Help, please.

Thanks!

iMac 27″ 5K, macOS 10.13

Posted on Oct 24, 2021 3:46 PM

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2 replies

Niel

Community+ 2025

Level 10

741,179 points

Oct 24, 2021 3:49 PM in response to swyates

Delete and redownload that software. That person's Apple ID is stored inside it.

On a Mac, this won't erase the data, but that should be backed up anyway.

(206916)

swyates Author

Level 1

9 points

Oct 25, 2021 9:12 AM in response to Niel

Fixed it. Thank you!

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Multi-user iMac with iTunes question