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Unfair Diagnosis

Where can I form a complaint about a service charge where :


Photos from the service documentation and the damage claimed have not been provided


I am not sure if the shared photo of the damage is a photo of the motherboard of the model: MacBook Pro (13-inch, 2020, Two Thunderbolt 3 ports)


I suspect unfair performance of the warranty service - a service technician is also a human being and can make mistake.



Posted on Oct 25, 2021 4:26 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 25, 2021 6:13 AM

basia80 wrote:

Where can I form a complaint about a service charge where :

Photos from the service documentation and the damage claimed have not been provided

I am not sure if the shared photo of the damage is a photo of the motherboard of the model: MacBook Pro (13-inch, 2020, Two Thunderbolt 3 ports)

I suspect unfair performance of the warranty service - a service technician is also a human being and can make mistake.

https://discussions.apple.com/content/attachment/1b106c59-2a6d-4470-a2e9-72ebfa0f13a3



There is nothing we can do here....take it up with Apple


Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232


Similar questions

7 replies
Question marked as Top-ranking reply

Oct 25, 2021 6:13 AM in response to basia80

basia80 wrote:

Where can I form a complaint about a service charge where :

Photos from the service documentation and the damage claimed have not been provided

I am not sure if the shared photo of the damage is a photo of the motherboard of the model: MacBook Pro (13-inch, 2020, Two Thunderbolt 3 ports)

I suspect unfair performance of the warranty service - a service technician is also a human being and can make mistake.

https://discussions.apple.com/content/attachment/1b106c59-2a6d-4470-a2e9-72ebfa0f13a3



There is nothing we can do here....take it up with Apple


Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232


Oct 25, 2021 9:45 AM in response to basia80

You should have posted the photo directly since we are now looking at a photo of a photo with the laptop's glass distorting the image. The bluish spot looks like corrosion from liquid damage as best that I can tell. It is highly unlikely a tech would have caused that spot of corrosion I'm seeing.


Like @leroydouglas mentions you will need to take the issue up with the manager of the repair shop or with Apple support or perhaps Apple corporate.

https://www.apple.com/contact/

Unfair Diagnosis

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