Stuck on "you can approve this ipad from one of your other devices"

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Level 1

8 points

Stuck on "you can approve this ipad from one of your other devices"

My ipad running iOS15 wants me to update Apple ID settings. Asks for my password - I enter it. OK. Asks for my iPad passcode - I enter it. OK. And then it says "Enter Passcode for Other iPad" and asks for the password I use to unlock my old iPad "Strathmore" - I enter it. But then it says "Verification Failed, there was an error verifying the passcode of your ipad." This continues indefinitely. If I try to get out of it by clicking "Forgot iPad Passcode" it says I can approve this iPad from one of your other devices signed in to iCloud.

I have many devices signed in to iCloud, iOS and Mac, but I can't figure out any way they will let me approve my iPad. If I open iCloud in another device, I'm all logged in, there's no window saying Approve ipad. I can generate a 6 digit verification code on my other devices, but the iPad provides no place to enter that code. How do I get past this?

iPad Pro, iPadOS 14

Posted on Oct 25, 2021 10:42 AM

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Answer 1

jdo_apple

Community Specialist

Oct 26, 2021 10:08 AM in response to ralphbu

Hello Ralphbu,

We'd like to clarify further what you've noticed and tried.

Be sure you follow the steps here to Get a verification code and sign in with two-factor authentication

Next Check your Apple ID device list to see where you're signed in

If this issue continues make sure to Contact Apple Support to go over more details of your Apple ID.

Cheers.

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Answer 2

ralphbu Author

Level 1

8 points

Oct 26, 2021 1:21 PM in response to jdo_apple

The problem was that there was no place to enter a verification code. What it wanted was the 4 digit passcode to an iPad I no longer use, and when I put that into the 4 boxes provided, it said verification failed, with two choices - cancel and start over again, or something scary about encryption that sounded like it was going to erase my entire iCloud account.

However, the problem now seems fixed - I had actually been on iPadOS 14/2. I updated to the latest iPadOS 15.1 software and the problem disappeared.

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Stuck on "you can approve this ipad from one of your other devices"

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