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Question:

Question: After upgrade to Monterey, "Save" and "Save As" don't work when Sidecar is being used

Since installing Monterey today, I am seeing some odd behavior on some of my apps.


In all apps I have tried (Apple and Adobe apps) I can't save files with either "save" or "save as."

Strangely, it only acts that way when I am using Sidecar to support an iPad as a second display.


When I disconnect Sidecar, and quit / restart the affected app, it goes back to normal.


Mac mini, macOS 12.0

Posted on Oct 25, 2021 8:57 PM

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Oct 26, 2021 3:26 PM in response to Matthew McNeil1 In response to Matthew McNeil1

Hello, Matthew McNeil1. 


We appreciate you taking part in the Apple Support Communities and outlining issues you are experiencing with the new macOS Monterey release. If we understand correctly, you’re no longer able to save a file when you’re using you iPad to extend your display with the Sidecar feature but it returns to normal when you disconnect your iPad. 


Is this new to macOS Monterey in that you were able to save files using Sidecar on your previous macOS version? If so, we have a few questions: 


- Have you had a chance to update your iPad to iPadOS 15.1 yet?

- Are you mirroring your Mac desktop or extending it? 

- Does it seem to matter whether you’re attempting to save from an app that you are displaying on the iPad or Mac display?

- Where are you attempting to save the file? (e.g. iCloud Drive, locally to your Mac, etc.) 


Hopefully these answers will help us find an explanation or resolution together.


Warmest Regards.

Oct 26, 2021 3:26 PM

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Oct 27, 2021 9:05 AM in response to Ali_E1 In response to Ali_E1

Is this new to macOS Monterey in that you were able to save files using Sidecar on your previous macOS version?

Yes, this issue just started after the Monterey update



If so, we have a few questions:


- Have you had a chance to update your iPad to iPadOS 15.1 yet?

No, I will do that now.


- Are you mirroring your Mac desktop or extending it?

Extending


- Does it seem to matter whether you’re attempting to save from an app that you are displaying on the iPad or Mac display?

No


- Where are you attempting to save the file? (e.g. iCloud Drive, locally to your Mac, etc.)

I don't get that far - there is no dialog box to specify where to save file.


--

I am wondering if the system is trying to display the dialog box outside the boundaries of the displays, would that be a possibility?

Oct 27, 2021 9:05 AM

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Oct 27, 2021 2:31 PM in response to Matthew McNeil1 In response to Matthew McNeil1

Matthew,


The screenshot is a very helpful visual, thank you. If we understand correctly, this is what you see after you quit and reopen Photoshop, which means that it seems to function normally after you quit and reopen (effectively refreshing) the program.


  • Is the what you see when you choose to save from the File > Save As... in Safari?
  • If so, has the dialogue box that pops up always been this size?
  • Does adjusting the scale at System Preferences > Displays > DisplaySettings > Resolution > Scaled in System Preferences when your iPad is connected impact anything?


Change Displays preferences on Mac - Apple Support


We look forward to learning more!



Oct 27, 2021 2:31 PM

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Oct 27, 2021 3:22 PM in response to Ali_E1 In response to Ali_E1

Alicia_K1 wrote:

• Matthew,

The screenshot is a very helpful visual, thank you. If we understand correctly, this is what you see after you quit and reopen Photoshop, which means that it seems to function normally after you quit and reopen (effectively refreshing) the program.

No, that is not correct - the dialog box in the screenshot is NOT functioning correctly. Look at it again - you can see that some things are missing. I am attaching a new screenshot that shows what it should look like.


Is the what you see when you choose to save from the File > Save As... in Safari?

No. When I do File > Save as in Safari I don't see any dialog box at all.


If so, has the dialogue box that pops up always been this size?

Usually, yes


Does adjusting the scale at System Preferences > Displays > DisplaySettings > Resolution > Scaled in System Preferences when your iPad is connected impact anything?

Yes, but now the iMac Sidecar display is at the wrong resolution. Everything is tiny.


Change Displays preferences on Mac - Apple Support

We look forward to learning more!



Oct 27, 2021 3:22 PM

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Oct 27, 2021 4:25 PM in response to Matthew McNeil1 In response to Matthew McNeil1

Matthew,


Thank you for taking us through the steps and outlining the differences between what it is supposed to look like and the abnormalities with Sidecar. We were mostly curious about whether adjusting settings would help, and now that we know it doesn't, you may need to reach out to Apple Support to either report the issue you're experiencing or work with an expert for more advanced troubleshooting.


If you haven't yet, you might create a new user account and test there to rule out potential settings or preferences in your main account.


Set up users, guests, and groups on Mac - Apple Support


If you opt to reach out to Apple Support, you can contact them here:

Contact Apple Support


Alternatively, the Product Feedback portal is a great way to report the issue you're experiencing.


All Our Best.


Oct 27, 2021 4:25 PM

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Oct 31, 2021 3:40 AM in response to Ali_E1 In response to Ali_E1

Hi


I Have the same kind of issue with "save as" option on Ableton Live and Pro Tools. Same as Matthew, the "save as" box opens empty, I can't do anything. Also, when I open Pro Tools, I can't create a new file. It does the same kind of bug when the app wants to prompt the location of this new file I'm creating.


Important matter, all this happening only when I have my second screen plugged in. When I unplug the second screen, everything seems to be working fine.


Thanks a lot

Joka

Oct 31, 2021 3:40 AM

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Nov 17, 2021 11:19 AM in response to Jok'a'Face In response to Jok'a'Face

I'm having the same problem when using a second display (extended desktop) So far it's been an issue when using Vectorworks and Sketchup. There's no way to save your work, you essentially have to disconnect the display, reopen the app, start over, save First, then reconnect your second display, save will work after that because there's no pop-up prompt, but you cannot Save As.


I hope Apple can resolve this quickly as it is counterproductive.

Nov 17, 2021 11:19 AM

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Nov 17, 2021 10:16 PM in response to Matthew McNeil1 In response to Matthew McNeil1

I have same problem when using DisplayLink Manager to support multiple displays. If I am not running DisplayLink Manager, I can use SAVE AS in Mac Word, etc.

Once I run DisplayLink Manager, I can no longer use SAVE AS functionality in Word, Acrobat, etc.


I have booted via SAFE mode and have same problem.


Running Monterey, v.12.0.1 on a MacBook Pro.


This is ridiculous. I cannot shutoff DisplayLink Manager without rebooting, which means I cannot use SAVE AS unless I reboot.


Nov 17, 2021 10:16 PM

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Nov 20, 2021 12:10 AM in response to Matthew McNeil1 In response to Matthew McNeil1

I don't need sidecar to have same problems. InDesign, Photoshop and PowerPoint doesn't replay, when i ask to save as. Some programs do not save at all, like MindNode, that does not obey the quit command. Dialog boxes look almost tabula rasa and working gets impossible.

Nov 20, 2021 12:10 AM

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Nov 22, 2021 8:00 AM in response to IKTaju In response to IKTaju

"Save as" dialog is not appearing "at all" in all Microsoft 365 apps nor in preview or "Save as PDF" when external monitor is connected ... simply speechless ... c'mon, let's fix that !!! MacBook Pro running 12.0.1 ... I have to disconnect external monitor and restart to have "Save as" window back in Office Apps and even in Preview and when I connect externarnal monitor "Save as" won't appear anymore ... seriously damaging my productivity ...

Nov 22, 2021 8:00 AM

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Nov 22, 2021 9:17 AM in response to Damas&Co. In response to Damas&Co.

FWIW, I have an external monitor, and also an iPad, both extending the display from my 2019 16" MBP:


No trouble at all doing Save As... on either of the three displays. They all scale nicely, and display completely.


There was a mention of DisplayLink... this often needs updating to support new OS versions, so maybe that is involved, at least in some of those afflicted?


Nov 22, 2021 9:17 AM

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Nov 23, 2021 2:48 AM in response to Damas&Co. In response to Damas&Co.

I have this same problem. I have a new MacBook Pro (2021) with no extra displays or anything extra. Most of the time I cannot save in Word or Preview. Sometimes immediately after starting or rebooting saving works for a while. I can however use Finder and move files from one folder to another without any glitches.

Nov 23, 2021 2:48 AM

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Nov 23, 2021 6:43 AM in response to Luis Sequeira1 In response to Luis Sequeira1

I uninstalled and then re-installed the latest version of DisplyLink (1.5.0) but nothing changed ... DisplayLink is pretty useless for me, I tried and installed it to workaround the "more than one monitor only" connected issue with M1 MacBook Pro but actually it never worked (at least, for me!) ... even now that I'm connected to a Samsung U28E590 it says "No Monitor Detected" ... anyway, looks like after updating to Monterey the problem with "Save As" dialogs is related (always, at least for me) with "off scale" displays or displays that are not 16:9. I have an old (but gold) LG 29EA93 which is 21:9 and "Save as" dialog is not apearing anymore when is connected as well as per the the other 21:9 LG 29WK600. It worked fine until before the update ...

Nov 23, 2021 6:43 AM

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User profile for user: Matthew McNeil1

Question: After upgrade to Monterey, "Save" and "Save As" don't work when Sidecar is being used

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