Voice and Data is gone after 15.1
After updating to iOS 15.1, Voice & Data is missing. How can I switch between LTE and 4g now?
After updating to iOS 15.1, Voice & Data is missing. How can I switch between LTE and 4g now?
Ok, I can confirm that this has to do with AT&T, not IOS, and that it’s because the 3g network is being shutdown.
I had them change my plan to a 5g plan and once that was done I got the menu “Voice & Data to show up and it gave me the choice between 5g and LTE.
I than had them change my plan back to one that does not have 5g and the menu, “Voice & Data” was removed.
Ok, I can confirm that this has to do with AT&T, not IOS, and that it’s because the 3g network is being shutdown.
I had them change my plan to a 5g plan and once that was done I got the menu “Voice & Data to show up and it gave me the choice between 5g and LTE.
I than had them change my plan back to one that does not have 5g and the menu, “Voice & Data” was removed.
Ok, I think I have my answer. AT&T got rid of their 3g network and in the menu where it gave me the option to choose 4g, it wasn’t really 4g, it was “3g plus”. Since I’m not on a 5g plan and they got rid of the 3g network (3g plus or what they were calling 4g) that leaves me with just the LTE. If all I have available to me is the LTE there is no reason for them to give me the menu option (Voice & Data). If you have a 5g plan they give you the menu options to switch between 5g and LTE.
This is really crappy news. The LTE has always been good for data, going to websites, using the gps, email, whatever, but when in a bad cell service area, I would switch to 4g (3g plus) and get good service to be able to talk to someone on the phone. Now I’m stuck with the bad service when that happens.
Hello Zinsco45,
Thanks for reaching out to the Apple Support Communities. We understand from your message that you no longer are seeing an option under Settings > Cellular > Cellular Data Options for Voice & Data. We're happy to look into this further with you.
If you turn on the Data Roaming option, do you then have an option for Voice & Data? Check out this article for more details: About the LTE options on your iPhone.
All the best.
Strange. I have an iPhone 13 Pro and am on AT&T. For you, are you on one of the 5G plans? When I got my iPhone 13 Pro, it was activated with the eSIM, however I have other settings under Cellular. When you go to Settings>General>About>Carrier, mine reads AT&T 48.0.
Are you updated to IOS 15.1? Before the update my phone did have Voice & Data. My wife has a 12 Pro and when we updated hers to 15.1 it also removed Voice & Data. Mine also reads AT&T 48.0. I will show a screenshot of what it looked like before the update
What version of iPhone are you using? The ability to make adjustments in the Cellular section of Settings is dependent on your cellular carrier. They carrier file is what sets these options. Make contact with them to see what they say.
It’s a 13 pro. I updated my wife’s phone as well with the same thing happening and she has a 12 Pro. Thank you for you response. I think you are right. I think the carrier hasn’t pushed out an update yet to match apples update. I talked to AT&T tech support and all they did was reset my esim and said I need to call apple. I think the guy just didn’t know anything. Gonna call the back and see if I can get to a higher tech support
I would think that if AT&T shut down their older network it means they had beefed up their back-end to support LTE better. If you get into areas where you are getting poor service, I suggest you report that to AT&T. They used to have an app you could use to report your location and signal issues. I used it years ago, but service in my area now is a lot of 5G and LTE, so I don't have a problem any longer.
My understanding is that AT&T will shut down 3G in February of next year. The problem of not having the option to switch to 3G is not the carrier but is in the iOS 15.1 update. I had the same experience mentioned above and was able to recover the 3G option only after downgrading the iOS back to 15.02.
I’m having this issue too after updating to 15.1 I have AT&T and I have to manually switch over to 4G every day at work in order to have data coverage. I can no longer switch because the toggle is now missing. iPhone 11 Pro Max AT&T.
You can "restore" or downgrade from iOS15.1 to 15.02 using a signed ipsw file now. All other previous iOS versions are not allowed or unsigned. This does resolve the voice and data problem with loss of 3G which is a temporary option if your carrier AT&T or VMNO can not change your plan to 4G(LTE)/5G at this time. My MVNO does not plan to switch until February. My understanding is that the transition (discontinuing 3G, expanding 5G) will come with stronger 4G(LTE) signals so that those of us that have relied on 3G for that reason will continue to have a functional signal.
Nope. I’m not using an iPhone with true 5G like the original poster. This is not a resolution and is definitely an iOS problem. My phone is not a 5G phone. Everybody I know with the same phone I have still have the ability to switch back to 4G. So, how is this a carrier issue?
So this is not a carrier issue that’s going to resolve this like it’s being portrayed in the post above.
I understand the temporary fix but it’s being the resolution above is being represented in the wrong way.
It’s not about a fix, there is no fix, unless you mean for 4 months. AT&T along with everyone else are shutting down the 3g network. I have heard they will do this February next year. Why they took our ability to switch to 4g (3g plus) with this latest update (15.1) instead of waiting until they actually shut it down is something I don’t know and something that ****** me off. Maybe they know that apple won’t make another update until after they shut it down so they had to do it on this one. I don’t know but it stinks. I don’t have a backup from when I was on 15.0.02, so if I downgrade it will be to much of a pain cuz I would have to redo so much and lose some stuff.
Exactly, this is definitely an iOS issue because I always keep my phone on 4G, however as soon as I upgraded my phone to Apple 15.1 update the top right hand corner of my phone switch from 4G to 5G and I couldn’t switch it back because the option was gone. I called Apple and the technician was not helpful because he was supposed to call me back and failed to do so. I believe it was because he couldn’t fix the issue. I have a 11 Pro Max and I am ****** because having the capability to switch between 4G and LTE was the reason why I purchased this phone.
Voice and Data is gone after 15.1