Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Mac OS Monterey update fail

I tried to update mac os from Big sur 11.6.1 to Monterey and got the following error several times.


An error occurred while preparing the installation. Try running this application again.


The error continued to come up even in safe mode and after a pram and smc reset.


Next I tried a bootable installer USB and the following error comes up.


Mac os a required firmware update could not be installed. Compatible internal storage is required in order to update.


I have a APPLE SSD SM2048L installed in a MacBookPro11,5 with system firmware version MBP114.0184.B00 and smc version 2.30f2.


The SSD is an original Apple SSD made by Samsung.


What am I missing?



MacBook Pro 15″, macOS 11.6

Posted on Oct 25, 2021 11:38 PM

Reply
Question marked as Best reply

Posted on Oct 26, 2021 12:58 PM

Do you have an Apple SSD installed? I ask because I had problem with upgrading late 2013 MP to Monterey.


A while ago I replace the internal Apple SSD with an NVMe drive with adapter in my late 2013 MP. I successfully updated to Big Sur with no problem but could not update to Monterey. Could not even install Monterey on a blank external drive. Then I Googled and it appeared that an Apple internal SSD has to be installed in order to update the firmware and OS boot loader. I installed the original Apple SSD which had Mojave and updated successfully to Monterey. I then booted from my Big Sur NVMe SSD and successfully updated to Monterey. I am typing this from that OS now.

Similar questions

54 replies

Oct 28, 2021 9:08 PM in response to PanhandleOldMan

I've only purchased Apple computers since I bought an Apple IIe many years. I've often upgraded with OWC over the years and have never had a problem like this before. I really think this is inexcusable on Apple's part. I'm about to need a computer to replace my Mac Pro (2013) but I may join friends and family who have switched to those other brands to save money if this is what we can expect from Apple.

Oct 29, 2021 6:02 AM in response to XxRagnarockxX

XxRanerockxX said "Stay away from Monterey if using an external solution."


That is not really true, What is true is to not upgrade if you do not have an Apple SSD installed internally. As already discussed, you need an internal Apple drive to update the Mac's firmware. Once you upgrade to Monterey w/internal Apple drive you can then install Monterey on external drive and run Monterey from the external drive. That is what I am now doing.

Oct 29, 2021 4:47 PM in response to yescalera

So far apple is being very helpful in finding out why I have this issue. I have a genuine apple SSD installed. It might not have updated the firmware during the Mojave install. They have all my system information and are working on a solution. This same error has been reported with various hardware configurations. Fingers crossed the engineers at apple can solve the puzzle.

Oct 29, 2021 9:01 PM in response to lllaass

well, how do I get my firmware updated? my internal SSD is impossible to get to without ripping apart the guts of my mac which is very hard, getting an apple technician to do it would cost well in the thousands to rip apart & replace the SSD for such an old mac & I don't have money lying around for such a repair.


does this mean I'm permanently stuck on Big Sir?

This Is dumb why cant I trigger a firmware update on external.

Oct 31, 2021 9:42 AM in response to lllaass

I am of the wary and aftraid type, skipped Big Sur because my 4K 2017 machine bricked (10 min start up time, slow).

Now I have a Thunderbolt drive with Catalina.

But now software like Safari is failing since the last security update - forcing me on. On to Monterey. Hey. I’m afraid still.

Luckily i did not replace the Fusion’s SSD… That was too costly.

Anyway this information is helpfull, I’ll make a test install on an external Crucial SSD. But I am not cofident at all. Windows was not as bad as this for my night rest.

Nov 1, 2021 12:43 AM in response to PanhandleOldMan

The problem I have had with the Fusion drive (sluggish 10 min startup etc.) was corrected with a Thunderbolt drive. When I reported the problem, I got an 'I donno'. My big concern is that that solution will be made impossible too now in Monterey. Like they are cutting branches from my tree.

By the way, I have a apple wireless keyboard on my 4K Retina machine that failed within a year. All calls were met with 'I donno'. At last someone at apple service said, please connect the power connector for test mode, and then it worked. So I left it like that.


'I donno' if that responsiveness of the staff is real service. But at least it better than it used to be: do you have a service plan? Else, buy support.

Nov 2, 2021 9:28 PM in response to lllaass

Well, I received my "original" apple NVMe 512 GB disk that I bought used on eBay. Apple branded but made by Samsung. I got it but won't have time for a while to go through all the work to do this. I did find something out when I installed Monterey on a 2014 Mac mini.... that is my main iTunes (55 inch 4k Monitor) and 8 TB external media drive.... after installing things run faster if you an believe it... but not a single setting program inside the systems preference will work. They won't open and an error comes up. C'mon Apple... do I dare screw up my production 2013 Mac Pro.... or take a chance doing it... if updating a Mac mini corrupts the system preferences?


I will have to totally wipe that system now.... and try to reinstall.... not very nice right?


Boy, 2021 is the year apple has caused more problems for me than any other. My friends are making fun of this Mac Fan Boy.... "Who's happy they have a Mac Now? !!!!" ugh. ;-(. You know... I don't even let Apple know about this crap... cuz I really think that they will see corrupted system preferences as a one-off...."well, one guy, with one Mac mini..that we sold back in 2014.... has a problem... ha ha.... yeah, not going to worry about it."


;-(. Apple is letting me down big time.

Nov 4, 2021 8:04 AM in response to yescalera

It is solved. Finally.


I guys, sorry if my english is not the best.


I had same issue. I have a MacBook Pro (Retina, 13-inch, Early 2015). I changed my SSD few years ago, but I did it at an authorized Apple Service Center. Anyway, I tried to update to Monterey and had same messages.

 

Fortunately, I had the original SSD, and I followed all your recommendations: I reinstalled the original SSD and upgrade to Monterey. At first, I got the following error on the first try “The package “%@” is missing or invalid”, I rebooted it on SAFE MODE and repeat the process, it worked.

 

My MacBook rebooted couple of times for the system and firmware updates. Then, I reinstalled my new SSD and something happens than I have not seen reported on any comment.

 

My computer did not start, instead I only saw a folder image with a question mark on it and an internet address “https://support.apple.com”. It said that I had to reboot on Recovery Mode, I did it, and took the “Reinstall Big Sur” option. Once my computer was ready after couple hours, I tried to update to Monterey again from de new SSD y it worked perfectly.

 

Thanks to those who wrote their tips. I hope my extra could help someone else too.

Nov 30, 2021 2:00 PM in response to yescalera

Update: Still waiting on a solution from the engineers at apple.

-Tried a clean install of every operating system from El Capitan onward starting from recovery mode.

-No result, same two errors appear when attempting update to Monterey from Big Sur.

-Yes, I do have a genuine APPLE SSD. It is a compatible drive for a mac pro (2tb sspolaris drive, manufactured for apple by samsung) that I purchased and had installed under warranty.

All I can do now is wait for some change in Monterey because it seems to think that the drive is not original apple hardware.

Mac OS Monterey update fail

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.