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User profile for user: Dawn Gwin
Dawn Gwin Author
User level: Level 1
25 points

Why does Apple issue Gift Cards on Trade Ins instead of crediting card used to purchase?

I traded in an iPhone to purchase an XR three years ago and received a gift card. When I traded the XR to purchase an iPhone 13 I was promised that Apple would NOT issue a gift card but would refund the trade in value against my credit card purchase of the iPhone 13. Instead they sent me another gift card. Now I'm stuck with a gift card I cannot use because I will not buy another Apple product after this.


iPhone 13, iOS 15

Posted on Oct 26, 2021 6:58 AM

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User profile for user: Limnos
Limnos
User level: Level 10
418,615 points

Posted on Oct 26, 2021 9:59 AM

You can chose either:


Apple Trade In - Apple

"Trade in your eligible device for credit toward your next purchase, or get an Apple Gift Card you can use anytime."

"Trade-in value may be applied toward qualifying new device purchase, or added to an Apple Gift Card."


I have never done a trade in or bought a new phone from Apple so I don't know the details. Perhaps you have to do things in a certain order or make sure you specify you want to get credit towards a new device.


You can contact Apple, but remember it has been 3 years since this took place.


Contact Apple. Click here --> https://support.apple.com/choose-country-region Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here --> https://support.apple.com/HT201232


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Question marked as Top-ranking reply
User profile for user: Limnos
Limnos
User level: Level 10
418,615 points

Oct 26, 2021 9:59 AM in response to Dawn Gwin

You can chose either:


Apple Trade In - Apple

"Trade in your eligible device for credit toward your next purchase, or get an Apple Gift Card you can use anytime."

"Trade-in value may be applied toward qualifying new device purchase, or added to an Apple Gift Card."


I have never done a trade in or bought a new phone from Apple so I don't know the details. Perhaps you have to do things in a certain order or make sure you specify you want to get credit towards a new device.


You can contact Apple, but remember it has been 3 years since this took place.


Contact Apple. Click here --> https://support.apple.com/choose-country-region Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here --> https://support.apple.com/HT201232


Reply

Why does Apple issue Gift Cards on Trade Ins instead of crediting card used to purchase?

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