My Apple TV+ app has network problems

Question

My Apple TV+ app has network problems

My Apple TV+ app (on a chromecast with Google TV) started giving the error message "Network Unavailable - There were errors with this connection. Wait a moment, then try again". This has worked fine for 9 months, and only started having problems on 2 chromecast in the last week. One is on Wifi, and one is hardwired. Sometimes reinstalling the app fixes things for a little while, sometimes not. Rebooting the router does not make any difference. A new macbook Pro, and old Air, and an iPhone connected to same wireless network have no issues connecting to TV+

Chromecast,

Posted on Oct 26, 2021 2:43 PM

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Answer 1

Top-ranking reply

ChicagoDevGuy

Level 1

12 points

Nov 1, 2021 7:40 AM in response to claire504

I've been having this same issue with the Apple TV+ App on my Apple TV 4K (most-recent version). Only when using the TV+ app, I get the "Network Unavailable" notification every couple minutes or so. No other app generates this notification.

Is there any update or should I contact support as well?

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Answer 2

claire504

Community Specialist

Oct 27, 2021 11:38 AM in response to Speaker-Chance

Hey Speaker-Chance,

It appears that you're having issues with the Apple TV app on your Chromecast. We understand that you've tied deleting and reinstalling the app, along with restarting your router. Does resetting the Apple TV app help? This article shows how: Reset the Apple TV app - Apple Support

If that doesn't help or if you've already tried that and the issue continues, you can contact Apple Support for further assistance here: Contact Apple Support

Best wishes.

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Answer 3

claire504

Community Specialist

Oct 27, 2021 1:11 PM in response to Speaker-Chance

Speaker-Chance,

Thanks for letting us know. You've taken some good steps already. From here, you can reach out to Apple Support for additional help with the previous link given or you can also review this article: Contact Apple for support and service - Apple Support

Take care!

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Answer 4

Oct 27, 2021 12:14 PM in response to claire504

@claire504,

I haven't tried that, as I can't actually get into the app, the error message happens at login time. Inside the chromecast, I can externally delete cache and data for the app, as well as uninstalling it. These have not really helped. Once in a while, the app will let me log in, but then it breaks again within a few hours. I hoped to try the appl on a different kind of Android device, but I don't see it in the app store for phones.

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Answer 5

Nov 23, 2021 6:38 AM in response to Speaker-Chance

I had exactly this issue. I noticed also that the Google Chromecast device, on which the Apple TV Plus app was running, had zero storage left available. I removed some lesser used apps and the error message vanished.

You might try the same. 👍

If I have correctly joined cause with effect, a better error message from Apple would be nice.

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My Apple TV+ app has network problems

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