Disappearing iPad note markups

I am a law student and bought my iPad to read/take notes on PDFs using my Apple Pencil. Occasionally, all of the markups I’ve done on a PDF will disappear. Hours of notes will seemingly vanish out of nowhere with no way of recovery. It’s super frustrating and honestly shocking how such a bug (as well as a few other minor issues) could exist on my brand new iPad Pro.


I would greatly appreciate support to resolve this issue. I say respectfully that this $1000+ tablet I bought 2 months ago is unreliable at the fairly basic task I bought it for.


I saw this topic brought up in old forum, but I was unable to find any solutions. My iPad is on ios15.


[Re-Titled by Moderator]

iPad Pro, iPadOS 15

Posted on Oct 27, 2021 5:05 PM

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Question marked as Top-ranking reply

Posted on Jan 5, 2022 1:15 PM

I've had the same issue two separate times while editing documents with the Markup feature on my iPad. While I was trying to zoom in or out, the document just went berserk for second, and afterwards ALL MY EDITS WERE GONE! Very very very frustrating!!


What I finally figured out today is that there is no way of getting your edits back, UNLESS you:


A: Place your document on the cloud (so you can later open it on your desktop)

B: Save it every stopping point you have (as often as possible).

C: When you eventually lose your current edits, leave the document open for a few minutes just in case the edits re-populate (the first half of my edits came back in one of the incidents).

D: Once you figure out that not all your edits will repopulate, open your document on your desktop.

E: Once on the desktop, got to File->Revert to -> Browse All Versions and restore to the last one that hopefully has 90% of your edits (because you followed step B).


Hopefully this helps. A little.


PS. If you didn't save your edits occasionally, but you worked on your document off and on for hours or days, your device might have random versions saved for you.

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159 replies

Feb 21, 2022 2:39 PM in response to RangerDTH

That markup feature IS part of the Apple Notes app!

So, ANY issues everyon is having editing/marking up text documents is due to that markup feature that IS part of the Apple Notes app!

That markup and save feature are all part of the Apple Notes app!

Just STOP using this problematic and flawed method of editng documents and find another third, party, Pencil compatible text/document/notes app to do your document editing instead!

Feb 22, 2022 12:40 PM in response to mbrichto

I have had the same issue and I have been making sure to save my edits as you mention above. What I have found is that doesn't always work either. I have started getting into the habit of saving every 15 minutes. I have been working for a half and hour, saving once when the glitch occurred. When I went to revert to the saved version, I found that my earlier save wasn't there. Instead it only went back to the previous day, so I lost my 30 minutes of work. I have lost these same markups 3 times in the last 3 days.

Jul 21, 2022 12:37 PM in response to Seanyal01

Apple fanboy here, been using notes for pdf mark ups for years, have only had this problem for maybe the last two years. I go to site and spend hours marking up PDF's for manufacturing purposes, when I inevitably loose my mark ups it costs hours of labour! soo frustrating. I tried changing to one note, it didn't suit my needs and came back to notes. I found I would loose the mark ups when I would open a different PDF in the same note for reference or the likes, and when I came back to the marked up PDF, the mark ups would be gone. I have been combating this by doing a SMC reset before doing any mark ups, this has been working, however... today i'm back in the office, completed my mark ups a few days ago, opened for exporting for manufacture, opened another PDF, came back and the mark ups were gone! Can't go back to site, can't send mark ups for manufacture, lost my manufacture window! I have to go back to paper.... sorry for the essay, this one is going to hurt.

5th gen ipad pro, and pro's before this one, always up to date. Apple.... i'm ******...

Aug 5, 2022 5:57 AM in response to Seanyal01

This missing markups started for me when I "upgraded" to iOS 15 and Mac OS 12. The only reason I did was for the Universal control feature, but that doesn't even work half the time! I take pictures on site and markup with measurements for my welding business, now I need to go back on site to get these measurements again>. Super Frustrating!


The latest was the thumbnail in notes on my Mac had the markup, but the actual note didn't. It was still on my iPad and iPhone until today. Nothing on iCloud either.


There is no reason we should have to buy a third party solution for an advertised feature. It's getting harder and harder to stay with Apple as of late.

Sep 9, 2022 7:11 AM in response to Seanyal01

Same problem, I’ve experienced it quite a few times now. I think that apple should immediately fix this as its a huge problem that lowers the productivity of people and have them waste their time and effort. I’ve also found that when splitting screens (i usually split screens with two file opened at once) it is more likely for the markups to be gone. Be careful when splitting screens while doing markups.

Jan 4, 2022 11:53 PM in response to FeiveSh

Ditto. Underlining pdf research articles to summarise, then all u derlining disappears. Cone on Apple, do better! Don’t waste out time, it is valuable to us for each one of ys who gave compkai ed, there are thousands out there with the sane problem. Can ipads really be used for research? I hope so. I am vusion impaired and beed to work on ipad not laptop. Want to do PHD next year, but wondering if Apple is up to the task.

Please resolve. I just bought new ioad $2500 thinking that would resolve problem. Turns out it exists across all your devices. NOT OK?

Jan 19, 2022 9:40 PM in response to Seanyal01

Literally the only reason i bought am iPad in Dec 2021. At first I thought the issue was solely because of poor or interrupted internet connection, so then instead of working off pdfs in iCloud, I saved them in a folder on my iPad. Same issue, and even more frustrating. How can so many hours of work just disappear like that?? Complete and total waste of time, money and patience.

Jan 20, 2022 5:07 AM in response to Seanyal01

I just purchased a new IPad Air for my office along with an Apple Pencil. I need these tools to mark up catalogs now as many products are no longer presenting a paper catalog. I spent 2 hours in a meeting yesterday, marking up a clothing catalog and nearing the end of my work, all my comments disappeared. If there is not a fix for this, I will be returning my IPad and Pencil for a full refund. Very frustrating losing 2 hours worth of work in a blink with absolutely no resolution. Pardon me, but this is ridiculous and unacceptable for such a costly product.

Jan 20, 2022 9:04 AM in response to Seanyal01

I am having this same issue in the notes app. I have 3 different case numbers.... NO ONE at Apple seems to be able to help. It seems to me all was good until the latest iOS.


The second person through "contact us", when I told him what I'd done so far, said wow, you've done everything I would have suggested".... he arranged for me to talk to someone else with a better chance to help me, which he didn't. Very frustrating!


Come on Apple.... at the prices of your products you should NOT be having these kind of problems and when they do occur, should be able to remedy a lot fast than you are.

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Disappearing iPad note markups

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