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User profile for user: cherry_pi
cherry_pi Author
User level: Level 1
8 points

White screen closure on specific apps

I've had a recurring issue between devices (iPhone 7 and SE 2020): when I try to boot an app, the screen will show a blank frame, hold for a second, and then immediately close. It sometimes remains open, so I can double-tap home and see the white screen, but it will not start (and if I try to open it from that screen it will close and bump me back to the home screen). This happened on my iPhone 7 with Pokemon Go, which had worked for months before that, and just happened on my SE with Cookie Run, which I just downloaded.


No amount of restarting the apps, restarting the phone, resetting the phone, deleting and re-downloading the apps, or trying to boot from different locations fixes the issue. I have plenty of open storage and my iPhone is compatible. Any ideas?

iPhone SE, iOS 15

Posted on Oct 27, 2021 5:10 PM

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User profile for user: jdo_apple
jdo_apple
User level: Community Specialist

Posted on Oct 28, 2021 2:54 PM

Hello cherry_pi,


Thanks for reaching out to Apple Support Communities. We've reviewed your question and it looks like you have issues with two specific apps on your iPhones. It's understandable that you'd want this resolved, so allow us to assist with that. Please start by taking a look here: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open.


From what you’ve explained, it sounds like you have taken the suggested troubleshooting steps for this behavior already, so we advise following the steps under “Get more help” to take it to the next step and contact the app manufacturers. If you have follow-up questions, please let us know. We're here for you. Have a fantastic day!

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User profile for user: jdo_apple
jdo_apple
User level: Community Specialist

Oct 28, 2021 2:54 PM in response to cherry_pi

Hello cherry_pi,


Thanks for reaching out to Apple Support Communities. We've reviewed your question and it looks like you have issues with two specific apps on your iPhones. It's understandable that you'd want this resolved, so allow us to assist with that. Please start by taking a look here: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open.


From what you’ve explained, it sounds like you have taken the suggested troubleshooting steps for this behavior already, so we advise following the steps under “Get more help” to take it to the next step and contact the app manufacturers. If you have follow-up questions, please let us know. We're here for you. Have a fantastic day!

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White screen closure on specific apps

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