iPhone 13 Pro loses bluetooth connection to car 2-8 minutes after starting a phone call

I recently purchased a new iPhone 13 Pro (then exchanged for an iPhone 13 Pro Max) to replace my iPhone XR. Here is the info on the problem I am seeing for your developers:


Hardware: iPhone 13 Pro Max, running iOS 15.0.2

Car: 2016 Toyota Avalon


Steps to reproduce:

  1. Start Car
  2. Allow phone to connect with car via bluetooth.
  3. Start a phone call
  4. Connection between the car and phone fails anywhere from 2-8 minutes after the call starts.
    1. The phone call continues on the phone, but the car thinks the call has ended. After this point bluetooth functionality no longer works properly until I restart the car.


Other details:

- The phone has no issues playing bluetooth audio to the car. Issue only happens on phone calls.

- My old iPhone XR did not have this problem, but was not running iOS 15.


Steps I have taken to fix the problem:

  1. Stopped/started bluetooth service on iPhone
  2. Enabled then disabled Airplane mode on iPhone
  3. Re-paired the iPhone to the car after forgetting bluetooth settings on both devices.
  4. Restart iPhone
  5. Force restart iPhone
  6. Updated software on car
  7. Reset all settings on iPhone
  8. Disabled 5G (settings -> Cellular -> Cellular Data Settings -> Voice & Date = LTE)
  9. Exchanged my iPhone 13 Pro for an iPhone 13 Pro Max, still have the issue


The iPhone is unusable for calls in my car which is really frustrating. Hopefully someone out there has seen something like this and has a solution/workaround. Or maybe this will make it to the developers and they can try and fix the issue.

iPhone 13 Pro Max, iOS 15

Posted on Oct 27, 2021 6:20 PM

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Question marked as Top-ranking reply

Posted on Feb 13, 2022 4:30 PM

I tried everything including upgrading to 15.3 and had the same experience. Watch off = no issues. Watch on and I would have issues 2-10 min into a call. I had an Apple Watch series 2. I just went out and bought a series 7 last week and have done 8 calls so far with zero issues.

315 replies

Jan 11, 2022 5:35 AM in response to Idontknowanything99

I spent the time with apple tech support and senior tech support. There is no fix. I am going the route of a new after market radio system that supports Apple Play. I ask support if there was data that proved an after market system with apple play would fix, I couldn’t get a 100% positive from support that this would be a fix but a possibility. At the very least, Apple needs to have a consumer disclosure to check if their phones are compatible with your car manufacturer for all advertised functions. It’s a big deal to me in my profession to have this function and wish I would have known that it wasn’t functional.

Feb 17, 2022 9:56 AM in response to Angelady55

Update on the Bluetooth issues and iPhone 13 pro. I think I may have found the issue, for me at least for me. I have an Apple Watch Series 2. If I turn the watch off the phone doesn't cut in and out or become garbled for 20-30 seconds. As soon ask I turn the watch back on the problem happens, turn the watch off and no issues. There is nothing wrong with my watch and I have no intention of replacing it but it looks like that's the answer to the problem at this point. For all the aggravation and time spent one the phone with Apple senior advisors, and the fact that this is Apple's issue not mine, I think Apple should compensate me by giving me a new watch, or at least a deep discount on one

Feb 26, 2022 7:27 AM in response to Losbravos

My iPhone Mini 13 now works just fine with my 2016 Toyota Avalon.


I was having the same problems as mentioned in the OP.


Anywhere from one minute to three minutes of phone air time, then dropped call.


Now I can talk as long as I please it appears. Over 30 minutes on a call one day last week.


I also upgraded to IOS 15.3.1....it must have done the fix.


I'm once again happy with my iPhone and 2016 Toyota Avalon now.

😁

May 10, 2022 2:42 PM in response to Valmazda14

Someone from Apple called me and he scheduled an appointment in the Apple store. That person deleted all my apps and reset my phone rather than using the set up from my last phone (I hope this makes sense). That, along with the last couple of IOS updates have worked for me.


I did however just purchase AirPods and hope to heck they will work! My first Bluetooth earphones.

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iPhone 13 Pro loses bluetooth connection to car 2-8 minutes after starting a phone call

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