iPhone 13 Pro loses bluetooth connection to car 2-8 minutes after starting a phone call

I recently purchased a new iPhone 13 Pro (then exchanged for an iPhone 13 Pro Max) to replace my iPhone XR. Here is the info on the problem I am seeing for your developers:


Hardware: iPhone 13 Pro Max, running iOS 15.0.2

Car: 2016 Toyota Avalon


Steps to reproduce:

  1. Start Car
  2. Allow phone to connect with car via bluetooth.
  3. Start a phone call
  4. Connection between the car and phone fails anywhere from 2-8 minutes after the call starts.
    1. The phone call continues on the phone, but the car thinks the call has ended. After this point bluetooth functionality no longer works properly until I restart the car.


Other details:

- The phone has no issues playing bluetooth audio to the car. Issue only happens on phone calls.

- My old iPhone XR did not have this problem, but was not running iOS 15.


Steps I have taken to fix the problem:

  1. Stopped/started bluetooth service on iPhone
  2. Enabled then disabled Airplane mode on iPhone
  3. Re-paired the iPhone to the car after forgetting bluetooth settings on both devices.
  4. Restart iPhone
  5. Force restart iPhone
  6. Updated software on car
  7. Reset all settings on iPhone
  8. Disabled 5G (settings -> Cellular -> Cellular Data Settings -> Voice & Date = LTE)
  9. Exchanged my iPhone 13 Pro for an iPhone 13 Pro Max, still have the issue


The iPhone is unusable for calls in my car which is really frustrating. Hopefully someone out there has seen something like this and has a solution/workaround. Or maybe this will make it to the developers and they can try and fix the issue.

iPhone 13 Pro Max, iOS 15

Posted on Oct 27, 2021 6:20 PM

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Question marked as Top-ranking reply

Posted on Dec 13, 2021 3:17 PM

All,

I am happy to announce that Apple Support contacted me this morning to inform me of update 15.2. This update has fixed my problem so far. No more disconnects during phone calls in my Tundra.


Please do this update and post your results here.


Thank you Apple Support for listening to our feedback!

315 replies

Feb 17, 2022 9:56 AM in response to Angelady55

Update on the Bluetooth issues and iPhone 13 pro. I think I may have found the issue, for me at least for me. I have an Apple Watch Series 2. If I turn the watch off the phone doesn't cut in and out or become garbled for 20-30 seconds. As soon ask I turn the watch back on the problem happens, turn the watch off and no issues. There is nothing wrong with my watch and I have no intention of replacing it but it looks like that's the answer to the problem at this point. For all the aggravation and time spent one the phone with Apple senior advisors, and the fact that this is Apple's issue not mine, I think Apple should compensate me by giving me a new watch, or at least a deep discount on one

Feb 26, 2022 7:27 AM in response to Losbravos

My iPhone Mini 13 now works just fine with my 2016 Toyota Avalon.


I was having the same problems as mentioned in the OP.


Anywhere from one minute to three minutes of phone air time, then dropped call.


Now I can talk as long as I please it appears. Over 30 minutes on a call one day last week.


I also upgraded to IOS 15.3.1....it must have done the fix.


I'm once again happy with my iPhone and 2016 Toyota Avalon now.

😁

May 10, 2022 2:42 PM in response to Valmazda14

Someone from Apple called me and he scheduled an appointment in the Apple store. That person deleted all my apps and reset my phone rather than using the set up from my last phone (I hope this makes sense). That, along with the last couple of IOS updates have worked for me.


I did however just purchase AirPods and hope to heck they will work! My first Bluetooth earphones.

Dec 7, 2021 4:10 PM in response to Toyota613

I've done a little more experimenting and if you want to be able to talk on your phone while in your vehicle, these steps worked for me.

  1. Start your vehicle and allow the phone to connect via Bluetooth. If you go to the next step too early this method won't work.
  2. Connect your phone to the vehicle with your charging cable (USB to lightning). This assumes your vehicle has a USB input. This step should change the output on your phone to the "dock" connection.
  3. Go into an app where you can select the device that you want to connect to, which will be your vehicle's Bluetooth as the AirPlay device. I usually use Spotify to complete this step.

Once you reconnect to the vehicle's Bluetooth, you should be able to talk without interruption.


These are some other random issues that I have noticed.

  1. My steering wheel controls do not work as expected. Sometimes I'll try to end a call with the steering wheel controls and nothing happens.
  2. My vehicle's volume control does not work as expected. If I switch from listening to Spotify to scrolling through TikTok, then increase the volume with my vehicle's volume control, the radio switches back to Spotify. This is all while parked, of course. ;-)


In my opinion, this is 100% Apple's issue. I've used my phone in my vehicle without issue until I upgraded to ios15. Please Apple, fix these issues.

Jan 4, 2022 8:10 AM in response to pudgemo

I have this exact problem - have the iPhone 13 Pro, IOS 15 - love the updated camera (I had the X) but phone constantly disconnects from my Car. I have a 2016 Toyota Highlander. I updated the E-Tunes - the software in my car and that didn't help. I just called Apple and they said to update to the IOS 15.2

I read that other people did this and it didn't help but I'm going to try to see if it does help. The Apple guy was very persistent in saying that if I update and then turn the bluetooth off and on again - it should work.

My bluetooth seems to work fine with my selfie stick. Haven't tried with much else. Anyway, very frustrating. Hope it works. Anyone else have 15.2 yet and a Toyota? And did it help?

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iPhone 13 Pro loses bluetooth connection to car 2-8 minutes after starting a phone call

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