iPhone 13 Pro loses bluetooth connection to car 2-8 minutes after starting a phone call

I recently purchased a new iPhone 13 Pro (then exchanged for an iPhone 13 Pro Max) to replace my iPhone XR. Here is the info on the problem I am seeing for your developers:


Hardware: iPhone 13 Pro Max, running iOS 15.0.2

Car: 2016 Toyota Avalon


Steps to reproduce:

  1. Start Car
  2. Allow phone to connect with car via bluetooth.
  3. Start a phone call
  4. Connection between the car and phone fails anywhere from 2-8 minutes after the call starts.
    1. The phone call continues on the phone, but the car thinks the call has ended. After this point bluetooth functionality no longer works properly until I restart the car.


Other details:

- The phone has no issues playing bluetooth audio to the car. Issue only happens on phone calls.

- My old iPhone XR did not have this problem, but was not running iOS 15.


Steps I have taken to fix the problem:

  1. Stopped/started bluetooth service on iPhone
  2. Enabled then disabled Airplane mode on iPhone
  3. Re-paired the iPhone to the car after forgetting bluetooth settings on both devices.
  4. Restart iPhone
  5. Force restart iPhone
  6. Updated software on car
  7. Reset all settings on iPhone
  8. Disabled 5G (settings -> Cellular -> Cellular Data Settings -> Voice & Date = LTE)
  9. Exchanged my iPhone 13 Pro for an iPhone 13 Pro Max, still have the issue


The iPhone is unusable for calls in my car which is really frustrating. Hopefully someone out there has seen something like this and has a solution/workaround. Or maybe this will make it to the developers and they can try and fix the issue.

iPhone 13 Pro Max, iOS 15

Posted on Oct 27, 2021 6:20 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 13, 2021 3:17 PM

All,

I am happy to announce that Apple Support contacted me this morning to inform me of update 15.2. This update has fixed my problem so far. No more disconnects during phone calls in my Tundra.


Please do this update and post your results here.


Thank you Apple Support for listening to our feedback!

315 replies

Dec 30, 2021 2:33 PM in response to Kathymcdonmi

I had to get a new car and it connects to the phone over Wi-Fi instead of Bluetooth like the old car did. I had switched to my Samsung Note, no problems. Though, with Wi-Fi, Problem solved with the iPhone 13 Pro.

That said, I know most cars only connect wirelessly through Bluetooth and if I didn’t have to get a new car, or I bought one that used Bluetooth, I would still be using the Samsung.

Jan 4, 2022 8:18 AM in response to PattyG777

15.2 doesn’t help, there’s definitely a problem that they refuse to deal with, I was told by Verizon that it’s the changing from 5G to LTE , that’s also not true, when I updated my EnTune it made it a Toyota app , Apple need to do a complete recall on all 13’s, I am really disappointed in this, my 6 plus never had these problems, I wish I would have never upgraded 😡

Jan 7, 2022 8:40 AM in response to pudgemo

Same problem here, but with an iPhone 11 with version 15.2, no matter if connected thru Bluetooth or cable, phone calls doesn’t work. Before the update it worked and never had any issues. Car is a Toyota Corolla Touring sports from late 2020. Not sure I want to upgrade to a newer iPhone having issues like this for months,not being able to use the phone for calls …. Help is needed apple!

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iPhone 13 Pro loses bluetooth connection to car 2-8 minutes after starting a phone call

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