iPhone 13 Pro loses bluetooth connection to car 2-8 minutes after starting a phone call

I recently purchased a new iPhone 13 Pro (then exchanged for an iPhone 13 Pro Max) to replace my iPhone XR. Here is the info on the problem I am seeing for your developers:


Hardware: iPhone 13 Pro Max, running iOS 15.0.2

Car: 2016 Toyota Avalon


Steps to reproduce:

  1. Start Car
  2. Allow phone to connect with car via bluetooth.
  3. Start a phone call
  4. Connection between the car and phone fails anywhere from 2-8 minutes after the call starts.
    1. The phone call continues on the phone, but the car thinks the call has ended. After this point bluetooth functionality no longer works properly until I restart the car.


Other details:

- The phone has no issues playing bluetooth audio to the car. Issue only happens on phone calls.

- My old iPhone XR did not have this problem, but was not running iOS 15.


Steps I have taken to fix the problem:

  1. Stopped/started bluetooth service on iPhone
  2. Enabled then disabled Airplane mode on iPhone
  3. Re-paired the iPhone to the car after forgetting bluetooth settings on both devices.
  4. Restart iPhone
  5. Force restart iPhone
  6. Updated software on car
  7. Reset all settings on iPhone
  8. Disabled 5G (settings -> Cellular -> Cellular Data Settings -> Voice & Date = LTE)
  9. Exchanged my iPhone 13 Pro for an iPhone 13 Pro Max, still have the issue


The iPhone is unusable for calls in my car which is really frustrating. Hopefully someone out there has seen something like this and has a solution/workaround. Or maybe this will make it to the developers and they can try and fix the issue.

iPhone 13 Pro Max, iOS 15

Posted on Oct 27, 2021 6:20 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 13, 2021 3:17 PM

All,

I am happy to announce that Apple Support contacted me this morning to inform me of update 15.2. This update has fixed my problem so far. No more disconnects during phone calls in my Tundra.


Please do this update and post your results here.


Thank you Apple Support for listening to our feedback!

315 replies

Dec 13, 2021 12:28 PM in response to pudgemo

Same exact issue, iPhone 13 (iOS 15.1.1) connected to a 2017 Toyota 4Runner. Bluetooth drops the call after 3 minutes and I can sometimes continue the phone call on my phone, but the radio unit shows that my call is still connected and there's no way to end the call, even though the call has ended on my phone. I had no issues with my iPhone 7+. Should have just kept it and gotten a new battery installed.

Dec 14, 2021 10:08 AM in response to pudgemo

I am also having difficulty with Bluetooth with my iPhone 13 mini. I just got this phone upgraded from iPhone 7 and my iPhone 7 never had problems with Bluetooth. This new phone won’t connect to my 2016 Subaru Legacy. It did pair with my Chevy Malibu work car but it disconnects every 5 minutes. Super frustrating. I thought a new phone would work properly.

Dec 14, 2021 12:45 PM in response to pudgemo

I am BEYOND frustrated since I got this new iPhone 13 with calls dropping in the car. I want apple to take care of this or I want a refund on this new phone!! I upgraded from the iPhone XR and I had no problems using my Bluetooth in my car to make calls. Now every single day my calls drop! I did the 15.2 upgrade. Did not solve the issue. Ugh. I am disgusted with apple as they know about the issue so many people are having and still have not fixed this!!!

Dec 14, 2021 7:33 PM in response to pudgemo

I have a 2018 Toyota Highlander XLE and never had an issue with connecting my iPhone X and never dropped a bluetooth connection. Just purchased an iPhone 13 pro and having the exact same problem as everyone else. Call disconnects 5-8 minutes later and the car thinks it is still connected. Has not done this using the iPhone as a media player.

Dec 20, 2021 5:22 PM in response to brian2060

I also contacted Phonak (Hearing Aid seller) with this problem. Here is their reply:


Hi Brian,    

Thank you for contacting Phonak. The phone should not change the connection with your device. Please try turning the Bluetooth on your phone off to make sure that is correct.




Best Regards,

 

Consumer Technical Support

-------------------------------------------------------------------------------------------------------

Phonak LLC



------------------What?????


[Personal Information Edited by Moderator]

Dec 21, 2021 4:55 PM in response to Toyota3-iphone0

Apple should put out an official statement on what they’re doing to fix this issue. It’s a big deal. I finally updated my 7 and it was a big decision. Now I want to give this phone back and get my money back!


I think an earlier post hit the nail on the head. Hardware issue and they’re trying trying to figure out how to recall these useless devices.


I was always Pro Apple but not anymore.

Dec 27, 2021 3:44 AM in response to pudgemo

Hello, Iphone 13 pro and Audi rs3 8v 2015 without carplay problem too Bluetooth working but sometime when playing Spotify the music stop and start playing as phone call so quality drops to horrible sounding. Need to restart iphone and car connection. Also an other bug when iphone connected in bluetooth the microphone icon (for voice writing) not working anymore and work back when stopping BT connection between Audi and Iphone Before I had a Galaxy S10+ and was bluetooth bug free

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 13 Pro loses bluetooth connection to car 2-8 minutes after starting a phone call

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.