iPhone 13 Pro loses bluetooth connection to car 2-8 minutes after starting a phone call

I recently purchased a new iPhone 13 Pro (then exchanged for an iPhone 13 Pro Max) to replace my iPhone XR. Here is the info on the problem I am seeing for your developers:


Hardware: iPhone 13 Pro Max, running iOS 15.0.2

Car: 2016 Toyota Avalon


Steps to reproduce:

  1. Start Car
  2. Allow phone to connect with car via bluetooth.
  3. Start a phone call
  4. Connection between the car and phone fails anywhere from 2-8 minutes after the call starts.
    1. The phone call continues on the phone, but the car thinks the call has ended. After this point bluetooth functionality no longer works properly until I restart the car.


Other details:

- The phone has no issues playing bluetooth audio to the car. Issue only happens on phone calls.

- My old iPhone XR did not have this problem, but was not running iOS 15.


Steps I have taken to fix the problem:

  1. Stopped/started bluetooth service on iPhone
  2. Enabled then disabled Airplane mode on iPhone
  3. Re-paired the iPhone to the car after forgetting bluetooth settings on both devices.
  4. Restart iPhone
  5. Force restart iPhone
  6. Updated software on car
  7. Reset all settings on iPhone
  8. Disabled 5G (settings -> Cellular -> Cellular Data Settings -> Voice & Date = LTE)
  9. Exchanged my iPhone 13 Pro for an iPhone 13 Pro Max, still have the issue


The iPhone is unusable for calls in my car which is really frustrating. Hopefully someone out there has seen something like this and has a solution/workaround. Or maybe this will make it to the developers and they can try and fix the issue.

iPhone 13 Pro Max, iOS 15

Posted on Oct 27, 2021 6:20 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 13, 2021 3:17 PM

All,

I am happy to announce that Apple Support contacted me this morning to inform me of update 15.2. This update has fixed my problem so far. No more disconnects during phone calls in my Tundra.


Please do this update and post your results here.


Thank you Apple Support for listening to our feedback!

315 replies

Nov 30, 2021 12:57 PM in response to pudgemo

Since iOS 15 and me getting an iPhone 13 PM, the device no longer auto-connects to my car stereo. It's an aftermarket Alpine. I have to manually select it in Bluetooth settings and re-pair it every time I get into the car. It's saved in my devices, I can see it, but it never auto-connects like it used to and is expected to.


edit: if I turn off the car and then back on, I have to reconnect/re-pair it manually again. Quite the inconvenience.

Nov 30, 2021 4:29 PM in response to pudgemo

I have had a similar issue with my iPhone 12 from day one that I’ve bought it.

the problem is with the Porsche Cayenne original PCM.

My X used to work perfectly and my wife’s iPhone XR also connects and works without any issues.

every time I get in to the car, the Bluetooth connects, then just randomly disconnects after a minute and just keeps doing that while I drive. Than if I’m on a call, the car Bluetooth shows the call has ended but the call is actually still connected on the phone.

I’ve opened multiple cases with Apple but they never helped. Just continued running tests every time with no resolve. And say that the engineers are aware of the issue and working to fix it. It’s been a year now.

And now they have completely stopped responding.

Never expected such low class service from apple.

Nov 30, 2021 5:37 PM in response to qasharif

Was able to get my phone connected to the hands free in my car and make an outgoing call. However, when I hung up, the car thought the phone was still connected (in a call) and wouldn’t disconnect. I could make another call, but the hands free wouldn’t connect because it still thought it was in the previous call. Does that make sense?

Apple did call me from this thread but I didn’t have time to troubleshoot at the moment. They wanted to start logging and collect info. Not sure if they will call back.

Dec 1, 2021 12:08 PM in response to arky2007

I know its frustrating as I have the same problem with my Tundra. But I did speak to a rep on the phone and they went through some pretty extensive troubleshooting steps with me. They took logs and tested it with me over the phone.


They will be reviewing the logs and hopefully a fix is on its way. Maybe its something simple that can be quickly patched!

Dec 1, 2021 1:35 PM in response to pudgemo

Yes! I have an iPhone 12 Pro with iOS 15.1.1 and a 2021 Toyota Tacoma. I've only had the truck for less than 2 months so it's hard to determine if it is iOS 15 or what because I remember having these problems from the beginning when I got the truck. either way, I can NOT USE MY PHONE IN MY TRUCK at all because whether it is on my AirPod Pro in 1 ear or on the handset or on phone speaker or on the truck speaker, it CONSTANTLY every 5 seconds OR LESS jumps between each of the 4 options!!!!!!!!!!!! it is un-freaking believable! Please Apple and Toyota get together and fix this! On a side note, I have seen many little things that I am hoping iOS 15.2 will fix and God willing this truck issue will make the cut.

Dec 1, 2021 6:52 PM in response to pudgemo

Hi, i have the same problem between my iphone Xr/iOS15.1 and My Mazda CX-5 2014.

Whatever the step i did for resetting all, during a facetime audio or phone call the bluetooth don't work or cut during the call or swith itself to the phone and comeback to the car few second later!! Like that until i'm to switch off the call!

It's so frustrating!


[Edited by Moderator]

Dec 2, 2021 1:31 PM in response to pudgemo

I recently bought an iPhone 12 and it worked flawlessly in my 2019 Tundra. Ever since I updated to 15.1.1 yesterday my truck will drop Bluetooth calls in around 1 to 2 minutes. Un freaking real. It worked without one single hiccup before this update and now it is literally unusable. Please fix this Apple. You clearly know it’s an issues at this point and have done nothing. I guess if you have a iPhone and drive a Toyota you are out of luck. Is that what I’m understanding out of all of this Apple?

Dec 4, 2021 8:55 AM in response to pudgemo

I have also been contacted by apple. They installed the software and successfully logged the disconnects between my phone and the car Bluetooth. They said they would forward it on to the engineers and let me know by Monday what next steps need to be to resolve the issue. Let’s hope all of this feedback will result in a fix soon.

Dec 7, 2021 11:18 AM in response to pudgemo

I have a 2019 4runner and just got back from Toyota. My iPhone 13 Pro keeps dropping calls after around 3 minutes. Both the head unit and the phone are currently up to date with software. Yet, still drops out the bluetooth. My call stays connected to the caller, but swaps over to the phone and disconnects from the radio. The vehicle is still under warranty so well see if they have a fix...

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iPhone 13 Pro loses bluetooth connection to car 2-8 minutes after starting a phone call

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