iPhone 13 Pro loses bluetooth connection to car 2-8 minutes after starting a phone call

I recently purchased a new iPhone 13 Pro (then exchanged for an iPhone 13 Pro Max) to replace my iPhone XR. Here is the info on the problem I am seeing for your developers:


Hardware: iPhone 13 Pro Max, running iOS 15.0.2

Car: 2016 Toyota Avalon


Steps to reproduce:

  1. Start Car
  2. Allow phone to connect with car via bluetooth.
  3. Start a phone call
  4. Connection between the car and phone fails anywhere from 2-8 minutes after the call starts.
    1. The phone call continues on the phone, but the car thinks the call has ended. After this point bluetooth functionality no longer works properly until I restart the car.


Other details:

- The phone has no issues playing bluetooth audio to the car. Issue only happens on phone calls.

- My old iPhone XR did not have this problem, but was not running iOS 15.


Steps I have taken to fix the problem:

  1. Stopped/started bluetooth service on iPhone
  2. Enabled then disabled Airplane mode on iPhone
  3. Re-paired the iPhone to the car after forgetting bluetooth settings on both devices.
  4. Restart iPhone
  5. Force restart iPhone
  6. Updated software on car
  7. Reset all settings on iPhone
  8. Disabled 5G (settings -> Cellular -> Cellular Data Settings -> Voice & Date = LTE)
  9. Exchanged my iPhone 13 Pro for an iPhone 13 Pro Max, still have the issue


The iPhone is unusable for calls in my car which is really frustrating. Hopefully someone out there has seen something like this and has a solution/workaround. Or maybe this will make it to the developers and they can try and fix the issue.

iPhone 13 Pro Max, iOS 15

Posted on Oct 27, 2021 6:20 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 13, 2021 3:17 PM

All,

I am happy to announce that Apple Support contacted me this morning to inform me of update 15.2. This update has fixed my problem so far. No more disconnects during phone calls in my Tundra.


Please do this update and post your results here.


Thank you Apple Support for listening to our feedback!

315 replies

Oct 28, 2021 9:32 AM in response to pudgemo

I have this exact same problem except I also have issues with spotify randomly stopping through the bluetooth connection and then picking back up sometimes a minute later or other times not at all. I have a 2015 toyota highlander that doesn't have carplay either. No problems with my last iphone 12 pro connecting with my bluetooth. The only reason I upgraded to this version was because of crackling sounds from that model when talking on speaker phone. It is the most frustrating thing ever with apple to have such expensive technology which simply doesn't work the way it should.


Nov 1, 2021 11:38 AM in response to Utrust

I just upgraded to iOS 15.1 and I still have the issue. This time, when I lost connection to the car the call dropped as well. I'm pretty certain that this happened at least one other time with iOS 15.0.2, but I was unable to repeat the issue so I did not call it out in my initial post.


After the call dropped today I continued to have the same symptoms as above. The bluetooth connection between my phone and car no longer worked properly.

Nov 17, 2021 4:19 PM in response to Ray_1976

I have a few updates/comments based on other posts:


  1. 15.1.1 did not resolve the issue.
  2. Is it 5G? In my case, no. The issue occurs whether 5G is enabled or disabled.
  3. In our other car (2021 GMC Yukon) the phone works fine, using bluetooth or using Apple Carplay


Ray_1976, thanks for the heads up on 15.1.1. I was hopeful that it would work, but unfortunately it did not.



Nov 18, 2021 5:19 PM in response to Gamballs

Well shoot... I need to upgrade my truck now?

I mean, there should not be an issue with having a simple phone call using bluetooth. It seems that compatibility issues would be geared more towards advanced features with the stereo software(s).


Today on a phone call it actually rebooted my stereo. The call was still going but I switched to phone speaker. When the stereo came back up it reconnected and the call went on without disconnecting again. Upon making a follow up call the disconnection continued.

Nov 21, 2021 5:50 AM in response to pudgemo

This is driving me crazy. I have tried everything recommended here also. I called Toyota and they do not have any type of resolve for the issue as their app isn’t even working properly. Most people here have older Toyotas without CarPlay if I read correctly. I’m not sure at this point if it’s an iPhone 13 problem or a Toyota problem. My iPhone X worked just fine also.

Nov 22, 2021 6:48 AM in response to pudgemo

I can pair my new iPhone 13 with my 2010 Volvo XC 60, but can’t make or receive any calls through the car. My 11 Pro Max worked just fine. I have removed the car from the handset and the handset from the car. Added it back again. Nothing works. It can pair sand synchronize but that’s about it. I may have to switch to my Samsung Note 10+ because, after reading all these threads, Apple seems to not care one bit about this issue

Nov 29, 2021 2:46 PM in response to PCbeach2015

Same issues. 2016 4Runner with no car play. Unusable. Spent an hour on the phone with apple today. Uploaded diagnostics from my phone. They told me to call Verizon, it was a network issue. Huh? Bluetooth has nothing to do with Verizon. Should have returned this immediately when the problem started but I thought there is no way this wouldn’t be sorted out soon. Wish I had my X back. 15.1.1

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iPhone 13 Pro loses bluetooth connection to car 2-8 minutes after starting a phone call

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