icloud mail content invisible in 12.0.1

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Level 1

9 points

icloud mail content invisible in 12.0.1

I upgraded to 12.0.1 just a few days ago. Ever since my email 'content' is invisible. Emails are arriving and are visible on my phone, but on my laptop they are invisible. Gmail is fine in both phone and laptop, it's only icloud emails which are affected on the laptop.

I did notice that on the first time I accessed emails after the upgrade it asked me if I wanted to protect mail activity, so I clicked on "yes". Maybe this is the cause? I turned it off in 'Privacy' but to no avail.

I am using Apple's own Mail program.

I deleted some older emails (over 1,000 of them) but then noticed a few hours later they have all come back.

At the bottom left of the Mail screen it keeps on saying "Connecting .... icloud" blinking on and off.

MacBook Air

Posted on Oct 28, 2021 12:23 AM

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Answer 1

Best reply

Alan Perry

Level 1

134 points

Oct 28, 2021 3:40 AM in response to richardm111

I had exactly the same problem, same symptoms. I deleted my anti-virus (Avast), re-booted and iCloud mail returned to normal. Or you can turn off the AV function in System Prefs > Network.

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Answer 2

richardm111 Author

Level 1

9 points

Oct 28, 2021 11:15 AM in response to Alan Perry

Hey that seems to have done it, at least I can now see the emails.

I have deleted the anti-virus entirely as it started up by itself even when I turned it off.

I have now deleted a whole batch of (older) emails again and will see overnight if they come back again or not.

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Answer 3

prof_JL

Level 1

4 points

Oct 31, 2021 7:45 AM in response to Alan Perry

Thanks for the tip! I found that no need to delete Avast or turn off email shield entirely. I added an exception in email shield for the iCloud email server: imap.mail.me.com and that did the trick too.

Avast is scanning secure connections in email shield and is blocking iCould email server.

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Answer 4

Oct 28, 2021 12:53 AM in response to richardm111

Take a look at the privacy settings:

https://support.apple.com/en-gb/guide/mail/mlhl03be2866/15.0/mac/12.0

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Answer 5

richardm111 Author

Level 1

9 points

Oct 28, 2021 1:15 AM in response to Luis Sequeira1

Nothing is ticked.

I should have added that old icloud emails are visible. But everything for the past month is invisible as are any new emails arriving.

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Answer 6

Oct 28, 2021 8:32 AM in response to Alan Perry

I turned off Email Shield for AVG Antivirus and that did the trick. Thanks for the tip!

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Answer 7

Oct 30, 2021 5:13 AM in response to richardm111

Disconnecting Avast in Network preferences worked for me. Assume I will also need to stop Avast auto connect when rebooting

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Answer 8

richardm111 Author

Level 1

9 points

Oct 30, 2021 5:22 AM in response to richardm111

The deleted emails have now stopped coming back. So it looks like that has done it.

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Answer 9

Oct 31, 2021 8:36 AM in response to prof_JL

Worked for me. Further tip - Check all four services when you add the iCloud Server to the Email Shield under preferences

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icloud mail content invisible in 12.0.1

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