Not receiving security codes/2 factor authentication codes via phone or text with upgrade to IOS 15 on Iphone XR

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Not receiving security codes/2 factor authentication codes via phone or text with upgrade to IOS 15 on Iphone XR

I have never had an issue receiving security codes/2 factor authentication codes via text or phone call from third party vendors who are trying to confirm my identity and request when attempting to login to their website/portal or app. However, after I have upgraded to IOS 15 on my iphone XR, I am no longer receiving these codes via phone or text.

I have not changed any settings or blocked any phone numbers. I verified all of my settings on my iphone are correct and turned on based on instructions from apple.

Is this a known issue? and If so, how can it be fixed? My wife who has the new iphone is also experiencing the same problem as me. She had no issues previously until she upgraded recently. we both installed all recent software updates and app updates are on iphones which are current as of 10.28.2021.

iPhone XR

Posted on Oct 28, 2021 9:39 AM

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Answer 1

mingoslkd

Community Specialist

Oct 29, 2021 11:03 AM in response to zmarcus

Hello zmarcus,

Thanks for posting in Apple Support Communities.

We want to make sure we understand. Any sites you are trying to login to that uses two-factor authentication, you are not receiving the text.

If so, these are sent by SMS. Are you able to receive other SMS/MMS messages? SMS messages come through your carrier. But take a look at If you can’t send or receive messages on your iPhone, iPad, or iPod touch and try the steps found there.

If you are still having issues and we can help just reach back out to us.

Have a great day!

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Not receiving security codes/2 factor authentication codes via phone or text with upgrade to IOS 15 on Iphone XR

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