15” MacBook Pro 2019 crashes unexpectedly

i recently took my MacBook Pro into an apple store to get a clean Big Sur install to fix the random crashes I was dealing with. The crashes continue and I have absolutely no idea what is causing them. Apple tech support is completely useless and I refuse to pay to repair something that was working completely fine until Apple released a new update. Here is a picture of the latest error log.

there is literally nothing 3rd party installed, this is off a fresh apple store install from a week ago. Can anyone explain the error log message?

MacBook Pro 13″, macOS 11.6

Posted on Oct 28, 2021 9:19 PM

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1 reply

Oct 28, 2021 9:38 PM in response to bsheehy_36

Hey there!


Sorry for the troubles.

I do know that at times, updating the software may reveal existing hardware issues, but am assuming since you took it in, then ran all the hardware diagnostics?


(You can also run them yourself, if you haven’t already):

Use Apple Diagnostics to test your Mac

https://support.apple.com/en-us/HT202731


If thats already been done, and checks out fine, and it was truly a clean install:


Was Apple able to escalate the issue for their engineer team to take a look at the logs? If not, I may suggest calling again for this.


Likewise, (If the store got that far with your Mac), were they able to replicate the issue themselves, while they had it?


If not, or, if you didn’t take it in for that, my other questions would be your environment:


Do you have any external devices connected to your Mac regularly?


If so, have you disconnected them systematically to see if one, or the other maybe causing an issue?


Likewise, I know you did a clean install, but had the firmware also been reset? (SMC/NVRAM)?


Those answers may help to shed some light, just hope that it’s not a hardware issue for you, although it very well could be, but usually not.


SMC Reset:

https://support.apple.com/guide/mac-help/if-your-battery-wont-charge-mh29198/mac


NVRAM Reset:

https://support.apple.com/en-us/HT201255

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15” MacBook Pro 2019 crashes unexpectedly

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