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How do you get help to replace phone insured for water damage

I have water damage I think. Screen seems fine. Alarms, times etc are fine..the touch screen doesn’t work, trying to send it in for ins claim anyone had this problem?

iPhone 12 Pro Max, iOS 14

Posted on Oct 28, 2021 11:00 PM

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Question marked as Top-ranking reply

Posted on Oct 29, 2021 2:12 AM

If you have AppleCare+ this will count as one of your accidental damage incidents and at least in the US there will be a $99 service fee.


https://www.apple.com/legal/sales-support/applecare/applecareplus/0921/091421_applecareplus_us.pdf


Contact - Official Apple Support


If another insurer, you will need to contact them for their claim procedures.

1 reply
Question marked as Top-ranking reply

Oct 29, 2021 2:12 AM in response to Antique57

If you have AppleCare+ this will count as one of your accidental damage incidents and at least in the US there will be a $99 service fee.


https://www.apple.com/legal/sales-support/applecare/applecareplus/0921/091421_applecareplus_us.pdf


Contact - Official Apple Support


If another insurer, you will need to contact them for their claim procedures.

How do you get help to replace phone insured for water damage

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