Really bad service new iphone 13 pro Tmobile

I just switched to the iPhone 13 pro. I had the 12 prior. I never had an issue with cell service in my house or anywhere really with the 12.


Now, with the 13 I have 1 bar or none everywhere in my home. I step outside and it goes to 2 bars sometimes, but I am dropping calls like crazy.


Any advice?


I have TMobile for service.


Thanks

iPhone 13 Pro

Posted on Oct 29, 2021 11:42 AM

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Question marked as Top-ranking reply

Posted on Mar 5, 2022 8:38 AM

Took the phone to the Apple store. They found "significant" errors in the phones ability to connect to the network. The Genius Bar notes: "Ran cellular voice and service and this diagnostics showed multiple dropped cellular network connectivity. The diagnostics on our end show that out of 10 days of cellular usage there are 10 days of issues with connectivity". Verizon is sending 2 new phones. We will see.


68 replies

Dec 15, 2021 4:34 PM in response to trubulmakur

Ive had the 13Pro and 12 Pro and also have an iPhone 8 from my employer. Its a fact, there is either a HW or SW issue with the new 13Pro - as both phones are in my home with the same poor Verizon coverage - and the 13pro regularly loses cell service and the iPhone 8 still shows service- sitting side by side. On my 13Pro I have replaced the Sim, updated all patches and reset network settings. regularly still get call failed:

Iphone 8


iPhone 13 Pro

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Really bad service new iphone 13 pro Tmobile

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