Monterey killed my MacBook Pro.

I was updating my MacBook Pro from 2018 and it was doing fine until the screen suddenly turned black and now it won't turn on. I've checked the outlet, the cable, the brick, everything. I've held power for 10 seconds and nothing happens. I have no signs of life on my MacBook.


Any suggestions?

MacBook Pro 13″, macOS 11.6

Posted on Oct 29, 2021 1:28 PM

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Posted on Nov 13, 2021 6:49 PM

Update y’all, scroll to the bottom for tldr.

I picked up my MacBook from the Apple store after I refused to pay that service, I had asked them to remove the logicboard so that I could scrap the parts and not worry about saved data but they said they couldn’t do it- good thing they couldn’t.

Previously my MacBook Pro 2018 would not turn on after a software update, taking it to the store they could not get it to power on at all, they confirmed it was not a battery issue but said it was a logicboard issue.

I took it home and my partner wanted to give a try and used this video and followed it accordingly: https://www.youtube.com/watch?v=evvTbMTOskc&t=1185s and y’all … it turned on. It said the battery needed to be charged and we charged it and it was on! We are reinstalling the software now but things look promising.

hope this helps:

44 replies
Question marked as Top-ranking reply

Nov 13, 2021 6:49 PM in response to Geff Kunert

Update y’all, scroll to the bottom for tldr.

I picked up my MacBook from the Apple store after I refused to pay that service, I had asked them to remove the logicboard so that I could scrap the parts and not worry about saved data but they said they couldn’t do it- good thing they couldn’t.

Previously my MacBook Pro 2018 would not turn on after a software update, taking it to the store they could not get it to power on at all, they confirmed it was not a battery issue but said it was a logicboard issue.

I took it home and my partner wanted to give a try and used this video and followed it accordingly: https://www.youtube.com/watch?v=evvTbMTOskc&t=1185s and y’all … it turned on. It said the battery needed to be charged and we charged it and it was on! We are reinstalling the software now but things look promising.

hope this helps:

Nov 28, 2021 1:41 AM in response to Kevitron

I have had the same issue. After updating, the 15 inch MacBook Pro 2018 couldn't be used when I unplugged the powercable, it turned off and it was a question wether or not I could restart it. Working in a workplace were I have to be in different offices, it was extremely irritating...


I noticed a post on a forum, where it was mentioned that the firmware could be damaged and that I had to contact the apple support center. I phoned and they didn't recognised the problem. While talking to a senior 'problem solver', he said it would be highly inprobable that the firmware would be corrupted by updating to Monterey. After almost an hour, he came to the conclusion that the firmware might be corrupted and that it had to be revived by using another MacBook using a T2 chip, or a clean install OS. Because the installation also puts new firmware on the machine, that might be helping.


In different combinations I did manage to turn on the laptop (close the laptop, take out the powerchord, wait several seconds and put in in the left front (nearest to me) port. Open the laptop and using left CTRL, OPTION, right Shift it started up. Once turning on, the machine keeps working. After a clean install, (at startup push OPTION, CMD, + R) all the problems are gone now...


The biggest challenge was to get the computer to turn on. I tried several things and on several occasions, it turned on using different techniques...


Hope it works for you....


Hope

Oct 29, 2021 4:59 PM in response to Kevitron

If your Apple Store is knowledgeable they can do DFU procedure for reviving your laptop as they did to me in mine. I don’t know if the problem is really the hardware as many people and one acquaintance in other country were told to get very expensive replacement of hardware but this worked to me. So far Monterey is working with one year old laptop with no issues. This wasn’t supposed to happen with a relatively new model nor older models suggested to update. Good luck!

Nov 12, 2021 8:38 AM in response to ilyasoezer

Latvia. Here they don’t have Apple Stores, so I took it to an Authorized Service Center, and called Apple explaining what happened. At first they said it was a hardware failure and software can’t cause hardware failure, but then I collected over 20 links of posts here on Apple forums and from tech news websites reporting on the issue. The Senior Adviser then called me saying he was “granting me an exception” to fix what they screwed up with this update.


On the phone, I always kept civil and respectful. Also mentioned that it feels like planned obsolescence, specially with the transition from Intel to their own chips. All those update problems affected only Intel Macs.

Nov 3, 2021 6:44 AM in response to ilyasoezer

You may have a more serious issue ilyasoezer, you should never smell anything burning coming from your device - I never had any kind of smell coming from my laptop. Just the black screen and the device being dead. They fixed it by flashing the BIOS and giving the battery some juice. Which I find odd because I had the laptop plugged in when it was updating so I have no idea how it went to absolute zero.


Either way. Good luck!

Nov 9, 2021 12:10 AM in response to Kevitron

Same issue for me, for my MacBook Pro 2019. I was forced to do an update and prior to updating, everything was perfectly fine. After the update, my computer never turned back on, it wasn’t black screen, it just wouldn’t turn on at all.

I talked to customer support which eventually led to them telling me to take it in to an Apple store. The technician worked on it for awhile and told me it was not turning on, and it needed to be sent in and that I had two options. Pay 200+ for a battery to see if it was that issue or pay the 500-600+ for all repairs non battery related. I tried for the battery but after a couple of days they called me and told me my battery was completely fine and it was my logicboard that was not working. Meaning that I had to pay the 500-600+ if I wanted to get my MacBook to work again.

So in the end, it’s either pay half the value of the laptop that is older or don’t pay and have a dead laptop. I will not be paying for an Apple related software mistake. This is a software created for Apple by Apple for Apple products, and to charge that high of a price for something that was out of our control as a consumer is unjust. I’m just hoping that more people speak up on this issue so that Apple can address this, especially since most laptops affected seem to be the same model/year (in this forum).

Feb 9, 2022 4:16 AM in response to betaklein

Try to reset the SMC at boot(left shift + ctrl + option + power) for 7 seconds and it restarts when you see the apple logo, release all except the power button, keep holding the power button for another 7 seconds. This resets the fans and the battery which might solve your issue concerning the power.

Reset smc - Apple Support Communitieshttps://discussions.apple.com › thread

Nov 2, 2021 11:34 AM in response to Kevitron

Same here with a 2018 13" MacBook Pro. I updated yesterday, and since It's crashed twice after getting the spinning ball, and both times a file with a question mark flashed on the black screen. Google tells me that has something to do with the startup disk being bad. I was able to get it back by holding the power button, but not sure at what point that will cease to work. Hopefully somebody at Apple is tracking this.

Nov 13, 2021 8:18 PM in response to keikowo

Update:

he fixed it, and was able to update it to the latest software. He followed the video which uses apples app btw.

it didn’t work perfectly but he restarted the process a couple of times (like installing the software took 3 tries) but guys it turns on and is running. I didn’t have to pay that 600 bs.

i would say try that video I linked if you are all out of options, worth a shot atleast.

Nov 3, 2021 6:26 AM in response to Kevitron

Same here!

while updating I heard a sound and the smell of something burned. The screen is now black. I can still hear the boot sound but can’t see anything. Obviously there is a hardware problem.

I brought it to the Genius Bar today and they will take a look. But I am out of warranty and absolutely not willing to pay!

The guys at the store weren’t even aware of this problem and told me I’ll find anything on google if I want to.

This is not the way to go apple. I am not paying such a premium so you can charge me even more for something I didn’t cause!

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Monterey killed my MacBook Pro.

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