I was updating my MacBook Pro from 2018 and it was doing fine until the screen suddenly turned black and now it won't turn on. I've checked the outlet, the cable, the brick, everything. I've held power for 10 seconds and nothing happens. I have no signs of life on my MacBook.
Any suggestions?
MacBook Pro 13″, macOS 11.6
Update y’all, scroll to the bottom for tldr.
I picked up my MacBook from the Apple store after I refused to pay that service, I had asked them to remove the logicboard so that I could scrap the parts and not worry about saved data but they said they couldn’t do it- good thing they couldn’t.
Previously my MacBook Pro 2018 would not turn on after a software update, taking it to the store they could not get it to power on at all, they confirmed it was not a battery issue but said it was a logicboard issue.
I took it home and my partner wanted to give a try and used this video and followed it accordingly: https://www.youtube.com/watch?v=evvTbMTOskc&t=1185s and y’all … it turned on. It said the battery needed to be charged and we charged it and it was on! We are reinstalling the software now but things look promising.
hope this helps:
I know that’s why I was shocked. I always take good care of my devices. There is no way I caused it. Especially because I don’t seem to be the only one with the problem.
I’ve seen a few people here on the forums as well as some on Twitter saying the same.
I really hope Apple recognizes this.
I didn’t cause it so I won’t pay for it. Simple as that.
i updated 2 Mac at the same time. One is Pro and one is Air, both 2020 versions. All are on intel chip. Air was fine after upgrade. Pro one is dead as cold now. Didnt come back after restart. 2020 Macbook Pro with i5 and 16gb ram. I tried SMC, tried reviving using another mac snd didnt work. Going to take it to genius bar tomorrow. I am in the middle of my semester and this is really frustrating.
Same problem and similar response from the Genius Bar in Madrid, Spain. They told me they have to send it to an external technical service and that it would cost €540. Not willing to pay that at all as I paid €3k less than three years ago. I hope they will come up with a solution!!!!
I agree. I have the same model and mine is bricked as well. Apple is asking to pay 822 USD to change the logical board which is not fair for an issue created by their software update.
The apple technician also asked me that if i can spend 2000+ USD to buy a laptop, why didn't i pay a little more and get apple care as well. At the end, he made me feel like it was my mistake of
Yes! I got asked the same thing in which I responded saying that Apple care is great for people who tend to crack their screen or overcharge their batteries, etc (basically an issue caused BY the consumer) but why would I pay for something that should not be happen? Like I would understand if everything wasn’t made in house, but it’s apples own software update from their own company? Why would I pay for an inconvenience caused by the people I am already paying that 2000+ price tag for?
my technician was very nice, and I am sure he mentioned Apple care just to see if I could save some money. And it’s not his fault what so ever, but I wish Apple themselves would not insinuate that it is a consumer issue for their software problems. This is something they should cover or atleast not have it run more than half the original value of the laptop.
But even so, even with Apple care, you would still have to pay a couple hundred dollars regardless for an issue that was not a consumer issue. I’m just hoping we get an Apple rep to reply to one of these messages.
822+ for your computer repair is outrageous, I would have just sold the Apple parts online at that point.
Yes I agree, I’ve been an Apple customer since they released but now after this happening, I hate the idea of buying a new MacBook in fear this would just happen again. Even with Apple care, it would still cost a premium if this issue continues again.
Don’t get me wrong, I know other companies also don’t fix/guarantee anything if your computer dies, but I have had other laptops and they have never died from their end- It was never a failure due to me having to do something like an update like with Apple.
Also, not sure about what would happen even if you fixed it and another update came around and killed it again? Pay another $$ or is that covered? I wouldn’t risk it.
all we can do is hope for the best.
The same thing here. I’m so frustrated. Last year 1% max charge battery issue; today Monterey update deadly killed my 2016 MacBook Pro ; I need my project to get done by tomorrow and now I don’t have a laptop to complete it. Apple has to fix this issue ASAP, we shouldn’t have to pay a single dollar for fixing the issue created by their software; because of this issue I’m about to lose my job- will Apple Pay for my lost job?!?!
Just so everybody knows, Apple did an “exception” and agreed to fix my 2016 Mac. The service is ready and I’m picking it up tomorrow.
A bricked pc because of an OS update is something it shouldn’t happen. Apple maybe should consider stop pushing firmware updates together with OS updates. I’m not an engineer, but this seems to have been the reason.
Yes, but to be honest I experienced the same issue after installing a printer driver at my workplace / company. I did the same sequence and untill now I haven’t had the same problem ( but I didn’t install the driver again. 😉 could be a coincedence…
I’m having the same problem. Mine is a 2019 but barely used. Everything worked perfectly until the Monterey update. Now when I turn it on it tells me to plug it into power, but it’s not charging. This is unacceptable for the price we pay for these machines. Thankfully I have a month of AppleCare left.
This is exactly the same thing that happened to me today, I tried everything and I don’t know what to do anymore
Same with me, have you managed to sort this?
My 2016 15” MBP that was perfectly working also died after Monterey update. It gets warm if I plug in to the wall, but that’s it. No response whatsoever
I have same problem! Don’t know what to do!
Did that take minutes or did they have to go away with the computer for days? Have the same problem.
Monterey killed my MacBook Pro.
