Apple’s Worldwide Developers Conference to kick off June 10 at 10 a.m. PDT with Keynote address

The Keynote will be available to stream on apple.com, the Apple Developer app, the Apple TV app, and the Apple YouTube channel. On-demand playback will be available after the conclusion of the stream.

You can make a difference in the Apple Support Community!

When you sign up with your Apple ID, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Maryam_18 Author

Level 1

4 points

Unable to update apps on my iPhone

i was trying to update instagram and my password comes out, when I enter the password there comes out the wrong password or email address and my old email comes out which I don't use at all, although when I checked the email id which I use right now it works fine,but I don’t really get the reason why would the old e-mail shows up and how does it appears here as i do not use it and I do not connect it with my phone at all,idk how do I update my Instagram and the other applications😭

[Edited by Moderator]

iPhone 11 Pro Max, iOS 14

Posted on Oct 30, 2021 5:08 AM

Best reply

Eric Root

Level 10

684,153 points

Posted on Oct 30, 2021 8:30 AM

A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. After deleting the apps, it may be necessary to restart the device/computer before you can download the apps again. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID.

Purchase History Review. *

Or you can try to set up Family Sharing between the IDs to keep access to your purchases.

Family Sharing.

Family Sharing - Set up.

View in context

Unable to update apps on my iPhone

Similar questions