Can't allow people to join FaceTime call with link

Question

Level 1

98 points

Can't allow people to join FaceTime call with link

Using the new FaceTime link feature in iOS 15 to invite people using a link, the host can't allow them to join the call.

I invited a few people to a FaceTime call using the new link feature in iOS 15. At the agreed time, they joined from the link and were prompted in their browser to enter their name.

As the host, in the call, I can see in the pop-up menu "X person(s) waiting>". After tapping that, I see a list of their names, each followed by "🔗 wants to join".

Tapping on these has no effect and I cannot find a way to let them in.

Meanwhile, they are seeing "Waiting to be let in... [spinning wheel]" at the top of their browser window.

Furthermore, under the list of names of those waiting, I see ⨁Add People. It is greyed out and tapping it has no effect.

How can I allow people to join?

Posted on Nov 2, 2021 5:07 PM

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Answer 1

Sharon_419

Community Specialist

Nov 3, 2021 11:31 AM in response to -Marc__

Hey Marc,

Thank you for using the Apple Support Communities! We understand you're trying to create a group FaceTime call by inviting others to join from their browser through your shared link, but it's failing to work. Let's help.

Based on details in Create a link to a FaceTime call on iPhone, "They need the latest version of either Chrome or Edge. Sending video requires H.264 video encoding support." How to send a link to connect on FaceTime on iPhone, iPad, and iPod touch | Apple Support - YouTube. Can you confirm if those requirements are being met on the recipients end that are using a browser to join your call?

Looking forward to hearing back from you on this post.

Regards.

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Answer 2

-Marc__ Author

Level 1

98 points

Nov 3, 2021 12:51 PM in response to Sharon_419

Yes, yes, I checked all that. Thanks for the video but note that it shows almost everything except how to let someone in the chat. That’s the point where the process failed for me, as I explained in the original post. I also made it clear that participants were able to get to the point of entering their name and trying to join, to the point of the “waiting to be let in…” message.

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Answer 3

Sharon_419

Community Specialist

Nov 3, 2021 1:47 PM in response to -Marc__

Marc,

Gotcha. Thanks for confirming.

For that behavior, you'll want to report it to Apple directly. They'll need to investigate it further to seek resolution. You can use this link to connect with Apple: Get Support

Take care.

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Answer 4

-Marc__ Author

Level 1

98 points

Dec 15, 2021 12:46 PM in response to otterit

otterit wrote: I figured it out. You have to "join" your own FaceTime call. Click on the link, click join, then accept the invite.

Not in my case. I had definitely joined first. You can see in the screenshot in the original post that I had joined: the Leave button is displayed.

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Answer 5

Nov 22, 2021 6:46 PM in response to Sharon_419

I’m also facing the same issue. Please let me know if you find a solution for this. Thanks!

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Answer 6

otterit

Level 1

14 points

Dec 15, 2021 11:17 AM in response to -Marc__

Same here!

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Answer 7

otterit

Level 1

14 points

Dec 15, 2021 11:53 AM in response to -Marc__

I figured it out. You have to "join" your own FaceTime call. Click on the link, click join, then accept the invite.

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Answer 8

nat892

Level 1

4 points

Dec 28, 2021 4:25 PM in response to -Marc__

We had this problem as well. If you call using the email address option between devices, you shouldn't have a problem. Only FaceTime calling through the phone number caused this issue for me.

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Can't allow people to join FaceTime call with link

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